Development & Operations Technician

Reports to:

Head of Digital

Direct Reports:
None

Andium Homes is a Government owned not-for-profit organisation and Jersey’s principal provider of social rented and assisted purchase homes. We are the Island’s largest landlord, owning more than 5,000 rental properties and we provide good quality homes and highly valued landlord services for more than 10,000 Islanders.

Alongside this we deliver an annual programme of assisted purchase sales utilising our Andium Homebuy scheme which offers deposit free sales at 75% of the property value.

Andium is not funded by the tax payer, all of our services, developments and borrowing is paid for from our rental and sales income. We also make an Annual Return to Government of at least £29m. Providing great homes and services for our residents is our passion. We have a dedicated team of housing professionals ensuring consistent delivery of our services to our residents, which are shaped around their needs.

With a challenging Business Plan to deliver, and plans for significant growth, we are looking for excellent individuals to supplement our small, but dedicated team.

Making a difference with great homes and services.

• We Care - about our clients, our colleagues, our communities, the quality of the services we deliver and our environment.
• We Collaborate - as one team, working together and with our partners to be the best that we can be to deliver meaningful outcomes.
• We are Creative - driving change through innovation and continuous improvement, ensuring that we deliver the outcomes our clients want effectively and efficiently.
• Here for our Clients & Communities - everything we do is for our clients and the community, providing support where necessary whilst enhancing the client experience and creating great places to live and enjoy.

The Development & Operations Technician will be a part of a small team focused on software development and its operational functions. The focus of this role is to support the business initiatives through new and existing automation developments. This role will also be required to assist in the management and support of our IT environment, business systems, as well as assisting colleagues in an ever-changing dynamic IT environment.

The successful candidate/postholder must have excellent IT skills, communication skills and an understanding of programme management. Knowledge of Microsoft Office 365, Azure cloud environment along with an active presence in understanding the latest and greatest tech solutions that can make a positive business impact to Andium.

• Manages workload and priorities with minimal supervision, demonstrating accountability and initiative
• Escalation point for technical support incidents.
• Provide level 2 and 3 desktop support both desk-side and remotely in line with department procedures for any IT related matter (systems, applications, databases).
• Identify, analyse, isolate, troubleshoot and provide detail resolutions of complex technical issues.
• Log and escalation all incidents and changes as required, including liaising with 3rd parties to resolve more complex issues.
• Maintain a library of associated materials (SOPs) for all equipment, processes and procedures.
• Contribute towards knowledge sharing and lunch & learn events across the business
• Adhere to and follow IT policies and procedures.
• Perform scheduled checks on the IT environment ensuring security and cyber threats risks are managed appropriately.
• Maintain and progress assigned IT related risks.
• Collaborate with stakeholders to define development requirements, ensuring alignment with business objectives
• Contributes to the design and implementation of the Digital architecture, roadmap and strategy.
• Deliver…