Workday Financials Consultant; R2R; Post Deployment

Position: Workday Financials Consultant (R2R) - Post Deployment
Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a Workday Financials Consultant (R2R) in Kainos, you will play a critical role in supporting our global customers post-deployment. You’ll be responsible for configuring, troubleshooting, and optimising solutions, ensuring our clients continue to derive value from their Workday investment. This is a hands-on, client-facing role suited to experienced consultants who thrive in fast-paced environments and are passionate about delivering exceptional support.

You will also help develop the skills of junior team members and contribute to a culture of continuous improvement.

Key Responsibilities
· Efficiently manage and prioritise incoming Workday tickets to ensure timely resolution and high client satisfaction.
· Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.
· Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times.
· Collaborate with the Functional Manager to review ticket volumes and drive process improvements and best practices.
· Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.
· Mentor junior consultants and actively promote a culture of knowledge sharing, accelerating team capability development.
· Identify opportunities for improving internal tools, templates, and support delivery processes. What we are looking for: 
• Deep understanding of Workday Record to Report (Financial Accounting/Budgets/Business Assets) (Product Lead in the Workday ecosystem is ideal but not mandatory) 
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations
• Excellent communicator, able to communicate with customers and colleagues with impact and credibility
• Strong commercial awareness and complete understanding of project and business dynamics 
• Broad business and technology experience and a good awareness of industry trends and their potential impact on product 
• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials 
• Ability to widen and maintain a network of external contacts 
• Excellent consulting skills e.g. leading large scale workshops with multiple stakeholders, liaising confidently and effectively with senior executives 
• Regular participant in sales activities and responsible providing input to work estimates 
• Understanding of risk management and able to manage risk within the capability 
• Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences 
• Commercial understanding of utilization within a services organization and the importance of these targets 
• Able to rotate through various Workday delivery services specifically Consulting and Application Management Services 
• Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)  Nice to have: 
• Professional qualifications where applicable in your Capability
• Develop and…