IT Support Technician

About Education Partnership North East (EPNE)

At EPNE our ‘purpose’ is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.

Our Purpose is to “unlock potential, create opportunities, and transform lives through outstanding education, skills and training”. Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.

We nurture our very special culture. Our unifying values framework “The actions we take the choices we make
- The actions I take the choices I make”represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This why we encourage empowered individuals, personal accountability and growth.

Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in. Shaping futures for a better tomorrow,join ourchangemakingcommunity now.

Our Journey & Values

As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

You will be a change maker by ensuring that technology is accessible, secure, and efficiently maintained within the organisation. By swiftly resolving technical issues and implementing innovative solutions, you play a pivotal role in boosting productivity and enabling digital transformation across the college group. Your expertise will help us in staying ahead in a rapidly evolving tech landscape, empowering customers and stakeholders with the tools they need to succeed.

Through your problem-solving skills, you will not only prevent disruptions but also contribute to the lasting impact on both the workplace and the wider community.

Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas
- Ofsted-Report-Outstanding

As an IT Support Technician, you will collaborate with the team, the team leaders and the engineers, taking charge of the maintenance and configuration of our IT equipment. Your commitment to technology, coupled with exceptional organizational, administrative, and communication skills, will set you apart.

Playing a crucial role, you will provide both 1st and 2nd line technical support, contributing to ongoing operations and exciting projects alike. Familiarity with Microsoft 365 and Google ecosystems, including Azure AD, SharePoint, Teams, Google Classroom, and device management, will be advantageous. We have one role available based in Northumberland, across our Kirkley Hall and Ashington Campuses. One of which will become your main base.

Preferences will be discussed at application and/or interview stage.

• To provide remote and face to face support for customers on all technical incidents raised and escalated.
• To proactively wor with the team and highlight common issues encountered, seek to resolve these and/or document knowledge base information for team members/end customers in order to promote greater self-service and/or resolution at any level.
• To ensure that all calls for support and requests (direct or via the Help Desk) are dealt with promptly always resulting in high satisfaction with outcomes.
• To perform routine end user device (desktops, phones etc) maintenance and deployment/retirement…