Head of IT Service Management - Service Excellence Lead
Listed on 2026-09-29
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IT/Tech
IT Project Manager, IT Consultant, Systems Administrator, IT Specialist
Telefónica Tech UK&I seeks a Senior Executive:
Head of Service Management to lead and govern all ITSM functions within Shared Managed Services. You will guide Service Desk, Major Incident, Problem, and Change Management, driving governance, performance and continual improvement for customers and stakeholders.
Reporting to the Director of Managed Services, you will build a high-performing team, automate where possible and ensure SLAs, CSAT and service availability stay at the forefront of
As a Head of IT Service Management - Service Excellence Lead, you will play an important part at Webhosting in United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in United Kingdom.
This opportunity is part of our work in Management & Operations, IT & Technology.
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