Business Applications Analyst

## Business Applications Analyst Apply locations:
Various time type:
Full time posted on:
Posted Yesterday job requisition :
R521RO
LE OVERVIEW The Business Applications Analyst is a full-time individual contributor role within the Business Application Delivery group on PFM’s Information Technology (IT) team. This position offers broad exposure across PFM’s Financial Advisory and Consulting businesses through design, support, configuration, and continuous improvement of enterprise applications, including Microsoft Dynamics 365, SharePoint Online/Microsoft 365, Power Apps, Click Dimensions, and related technologies. This role is responsible for strengthening the effectiveness of the business processes, systems, and tools that support day-to-day operations and strategic initiatives.

A key focus of the position is identifying opportunities to automate and improve processes, user experiences, data models, workflows, and reporting to increase efficiency, productivity, and overall user satisfaction. The Business Applications Analyst partners closely with internal stakeholders and external vendors to deliver practical, scalable solutions that advance business priorities.

The ideal candidate is a proactive self-starter and strategic thinker who anticipates business needs, identifies opportunities for improvement, and independently drives solutions from concept through delivery. This person is adaptable, thrives in a fast-paced environment, and is energized by continuous learning. Success in this role also requires a strong service mindset, sound judgment, and excellent written and verbal communication skills.

KEY RESPONSIBILITIES
* Serve as a subject matter expert on enterprise platforms, recommending system and process solutions that address business needs across targeted functions
* Manage competing priorities effectively while designing high-quality solutions, translating complex challenges into clear recommendations for business and technical audiences
* Translate complex business processes into actionable deliverables and lead those deliverables from definition through deployment
* Administer and enhance the Microsoft Dynamics 365 platform and Click Dimensions environment, including day-to-day support, configuration, and light development for the Financial Advisory and Consulting teams
* Contribute across the project lifecycle, including requirements gathering, functional design, application configuration, documentation, testing, and support planning
* Monitor new features and capabilities across enterprise platforms, assess their relevance to PFM, and incorporate valuable enhancements into future releases
* Analyze data to support business decisions and identify the most effective ways to turn raw data into actionable insights
* Evaluate and implement applicable third-party tools or capabilities that extend the value of existing platforms
* Prototype new ideas and capabilities to evaluate business value and solution fit
* Share knowledge with team members and promote adoption of emerging tools, platforms, and best practices
* Partner closely with business stakeholders, internal teams, project managers, and technology vendors to deliver high-quality solutions on time
* Investigate system issues, unexpected results, and process gaps to identify root causes and recommend effective solutions and enhancements
* Track, route, and maintain support tickets within the ticketing system
* Maintain management documentation that supports internal and external audit requirements
* Ongoing data management lifecycle for business applicationsQUALIFICATIONS
** Experience &

Skills:

*** 4+ years of progressively responsible experience in enterprise application implementation, configuration, development, and support
* Hands-on experience implementing and supporting Microsoft Dynamics and related tools, with a strong emphasis on marketing capabilities
* Experience creating data visualizations in Power BI
** Key

Competencies:

*** Ability to manage multiple high-priority tasks, adapt to changing priorities, and consistently meet deadlines
* Strong collaboration skills, with the ability to build trust, gather input, and align stakeholders around desired outcomes
* Strong business acumen and a solid understanding of relevant business terminology
* Excellent written and verbal communication skills
* Strong interpersonal skills and the ability to work effectively with colleagues and stakeholders at all levels of the organization
* Strong organizational, time management, and…