IT Support Specialist

Work Location:

Belfast, United Kingdom

Hours:

35 Line of Business:
Technology Solutions Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

within Europe and globally. The role partners with technology and business stakeholders to identify, assess, monitor, report, and mitigate technology risks while supporting compliance with enterprise policies, regulatory requirements, and industry best practices. The successful candidate will contribute to:

• Technology Risk Management
• Technology Governance and Controls
• Operational Resilience
• Disaster Recovery Governance and Testing
• Regulatory Compliance and Risk Assessments
• Audit and Regulatory Remediation
• Executive and Board-Level Reporting
• Risk Assessment and Control Self-Assessment Activities
• Continuous Improvement of the Technology Control Environment
• Technology Controls Office

Provide subject matter expertise and guidance on technology risk, governance, controls, operational resilience, and regulatory compliance. Support the identification, assessment, escalation, and management of technology risks, issues, and control gaps. Review existing and proposed technology practices technology processes, services, and control frameworks to identify opportunities to strengthen the control environment. t Support governance committees and management forums through risk reporting, metrics, dashboards, and management information.

Support the governance and oversight of operational resilience and disaster recovery programs Coordinate resilience testing, recovery exercises, simulation events, and lessons learned activities. Assess compliance with enterprise resilience standards and applicable regulatory expectations. Drive continuous improvement initiatives to strengthen resilience capabilities, recovery readiness, and testing maturity.

Support regulatory compliance initiatives, including DORA, Operational Resilience, EBA Guidelines, and other applicable technology risk requirements. Coordinate responses to regulatory reviews, examinations, and information requests. Support internal and external audits through stakeholder coordination, evidence gathering, issue management, and remediation tracking. Monitor emerging technology, cybersecurity, resilience, and regulatory requirements and assess potential impacts to the organization. Develop and track remediation plans for audit findings, regulatory actions, and identified control deficiencies.

Promote the use of knowledge management processes and tools. Share / leverage successful products, processes, and best practices across TD Bank Group (TDBG) Technology Drive initiatives to proactively support knowledge sharing within the TDBG Technology organisation, business and corporate leadership teams. Contribute to continuous improvement by leveraging quality improvement methodologies (Six Sigma, Voice of Customer, etc.) Continuously enhance knowledge/expertise and keep current with industry trends and certifications.

Continuously enhance knowledge of the TD application, systems and infrastructure components that can contribute to effective service delivery. Work with global colleagues to maintain a knowledge base of regulatory requirements and best practices.

Experience in Technology Risk Management, Technology Controls, Technology Governance, or Operational Resilience within a financial services or regulated environment. Experience in developing and presenting technology risk, resilience, and governance reporting to senior management and executive forums. Experience supporting audits, regulatory reviews, compliance activities, and remediation programmes. Experience supporting Disaster Recovery, Operational Resilience, Business Continuity, or Technology Resilience initiatives. Experience supporting regulatory programmes and responses, including DORA, Operational Resilience, EBA Guidelines, ICT Risk Management, MiFID II, and other applicable regulatory frameworks.

Ability to identify, assess, manage, and communicate technology risks, issues, and control gaps. Ability to work independently, manage competing…