Operations Associate

Before you read on: this role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role. Why We Exist The world is moving away from rigid ownership models in favour of more flexible, affordable access. Yet the $1.5 trillion device market has barely moved.

Our mission is to transform how technology is bought, used and reused creating better outcomes for customers, brands and the planet. What We've Built Raylo is the subscription infrastructure that enables leading electronics brands, including Play Station, HP and Dyson, to move from one-off device sales to recurring subscription programmes that increase conversion, deepen loyalty and capture more lifetime value.

We have over $90m ARR, were profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when youre done. Behind that sits an AI-powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes nds can unlock a powerful new growth engine with Raylo across embedded checkout, and the customer app converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value.

The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. Were B Corp certified, backed by Macquarie, Nat West and Channel 4 Ventures, and recognised by Tech Nations Future Fifty. How We Work AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade.

Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale. At Raylo, AI is woven into how we work every day. We dont ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that werent possible a year ago.

Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds. We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this?

The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement. We hire to a high bar. Youll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.

Our Core Values Be deeply curious We thrive on innovation through diverse approaches, views, and people. Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute We have a big vision, but we believe in nailing the most important problems first.

Be gritty Only gritty teams succeed. Our individual ownership, passion, and perseverance mean were a team through thick and thin. Your Team Join Raylo as an Operations Associate and become part of the team at the heart of our growing business. As we expand into new markets, you'll help keep operations running smoothly for customers across the US. This role sits within Raylo's Operations function - spanning Customer Success, Collections, Credit Risk, and Supply Chain & Logistics - and is focused within

Customer Success. You'll be one of the first points of contact for our customers, resolving queries and ensuring a high-quality experience, while gaining hands-on exposure to how a fast-growing tech business operates at scale and using AI platforms to improve efficiency and reporting. You'll build a strong foundation in operations, customer experience, and problem-solving, with growing responsibility over time and the chance to work…