Technical Writer

TL;

DR:
We're seeking a Technical Writer to bolster our documentation team as we scale, growing our documentation capability under the direction of our Senior Technical Writer.

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes rely on Cloudsmith to control and secure their software supply chains. Cloudsmith allows customers to manage curated private repositories that proxy public open-source software registries. Developers use these repositories as their trusted source for build artifacts. We support over 30 formats, including the most popular languages, package managers, operating systems, and AI and container protocols.

We’re aimed at the enterprise, with built-in comprehensive security and advanced features for policy enforcement, integrations, and observability. Customers consider Cloudsmith critical infrastructure, a central part of their software build chain.

Cloudsmith is built by developers, for developers. We treasure the developer experience. The Tao of Cloudsmith expresses the values we live by every day. This is a special company, and now is a great time to join us.

Cloudsmith's documentation is one of our most cited differentiators, and this role exists to help us keep the bar high as we scale. You'll join our documentation team, working alongside our Senior Technical Writer, to document our platform: package registries, artifact management, software supply chain security, and the wider Dev Sec Ops  ecosystem, helping developers become experts in it.

Reporting to our senior technical writer, this is a hands-on writing role. You'll take primary ownership of documenting specific product areas, working closely with product and engineering to understand features before they ship, and with customer success and sales to understand where existing docs fall short. You'll make sure documentation is ready by the time a feature ships, and that documentation is treated as a critical part of the user experience.

Documentation creation & content development

• Write documentation for new products and features, working directly with engineers to understand functionality before it ships

• Write guides and best-practice content for customers and users

• Create and manage supporting multimedia assets (screenshots, short-form video) for existing documentation formats

Editorial & publishing

• Review, edit, and publish documentation contributions from others

• Manage and publish content to Cloudsmith's changelog

Cross-functional collaboration

• Partner with product managers to flag documentation needs early enough to publish alongside releases, not after

• Work with customer success and sales to identify where documentation is causing friction or falling short so we can continually improve it

• Work with Cloudsmith's partners to ensure we show up in their documentation and it's accurate

Ownership & product knowledge

• Own prioritization of a backlog of content improvements, including the thought and reasoning behind now / next / later

• Be a genuinely informed user of Cloudsmith's product, features, and integrations

• 5+ years of technical writing experience, preferably for an audience of software developers

• Proficient in HTML and Markdown

• Comfortable with "docs as code" and git-based version control workflows

• Working familiarity with package management, artifact registries, or Dev Ops tool chains (npm, Docker, Maven, Terraform, or similar)

• Clear, precise technical communicator

• Curious, motivated to learn quickly, comfortable asking engineers "why" until you actually understand a feature

This role offers the opportunity to shape how developers at organizations of every size…