Project Manager, Business Systems & Technology Analysis, Change Management

Rich Brains is a software development company specialising in custom-built solutions for businesses across the US, UK, and EU markets. We're looking for a Project Manager to manage the full lifecycle of an international client project, taking ownership of day-to-day delivery, asking the right questions to clarify requirements, and thinking critically about risks and trade-offs. In this role, you will act as a key point of contact for the client throughout the project.

• Support and grow relationships with clients within your projects, helping identify opportunities for improvement and additional value
• Clearly present the company's technical and business decisions to clients, and respond to questions and pushback professionally, escalating when needed
• Manage the backlog: gather, clarify, and prioritise requirements; break them down into actionable tasks for the team
• Maintain project plans, release roadmaps, and sprint goals, adjusting as priorities shift
• Coordinate cross-functional team activities, track progress, and help remove blockers
• Facilitate Agile ceremonies and support the team in delivering on scope, timeline, and quality
• Use AI tools to improve day-to-day productivity: documentation, reporting, task automation, and decision support
• Contribute ideas for workflow improvements across client engagements

At least 2 years of experience in project management within an IT outsourcing company

Confident English: comfortable in day-to-day communication, calls, and written correspondence with clients from the US, UK, or EU

Experience working directly with international clients and representing the company's position professionally

Good understanding of Agile methodologies (Scrum, Kanban) and experience facilitating team activities within an agile framework

Proficiency with project management tools such as Jira and Confluence

Practical experience using AI tools (ChatGPT, Perplexity, AI copilots) to support daily tasks, reporting, or documentation

Experience handling more than one client or project simultaneously

Collaborating with a highly motivated and professional team that values your ideas and expertise

A dynamic work environment with diverse tasks and room to grow into more senior responsibilities

Corporate events that bring the team together and strengthen team spirit

Access to select corporate perks and discounts

Working hours 11:00–20:00 GMT+3, with remote or hybrid options