Andras Hotels - IT Technical Officer

About Us

Andras Hotels is Northern Ireland’s largest hotel group with ten hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

Reporting to the IT Manager this position will be assisting the IT Manager in providing support to business units in all matters relating to information technology and operational systems, including but not limited to: network management, technical support, systems integration, audio/visual systems and any other relevant activities including following Brand Standards. We will provide training and development opportunities to enable you to fulfil this role.

Hours

40 hours

About You

You will have a real interest and passion for IT. You will have excellent communication skills, the ability to perform well as part of a team and be able to work on your own initiative. You will have strong attention to detail and be able to carry out instructions

What we offer:

Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Work for globally renowned Hotel Brands

Employee Assistance Programme (EAP) & Wellbeing App

Perks & Discounts – access to perks and discounts on travels, shopping and much more

Your day to day

Assists all hotels and business units in all technology matters

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. This includes, but not limited to, network equipment, computers, printers, phones, and key control devices.

Assist the IT Manager in planning, coordinating, and implementing network security measures to protect data, software, and hardware

Installing and maintaining hardware and components, including cabling

Troubleshoots network connectivity for property systems

Ensures that all policies and procedures in the operation are followed in accordance with the set procedures

Plans and sets targets for problem resolutions.

Searches for areas for improvement in existing systems and procedures with new software and hardware.

Reviews requests for new hardware and software with the IT Manager

Configure, monitor, and maintain email applications and virus protection software

Maintain records related to network functions, as well as maintenance repair records

Support hotel properties with guest wi-fi, franchise network support, guest TV support, and Point of Sale support if applicable (POS & PMS)

Assist the IT manager in supporting security camera systems, cloud services, audio/visual systems

Always keep work environment clean

Attends training courses to consistently update/maintain technical competency for the systems used in the business

Ensures confidentiality in all matters related to the work activity

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

• Teamwork – work with commitment, cooperatively and effectively with others

• Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues

• Diversity & Respect – welcome,…