Service Design Lead — Digital-First Customer Journeys
Listed on 2026-10-07
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IT/Tech
UI/UX Design, Digital Media & Production
BT Group is seeking a Service Design Specialist to independently lead advanced service design initiatives, crafting end-to-end journeys for customers and driving commercial impact. You will deliver workshops, blueprints and artefacts while applying research insights to shape scalable, digital-first experiences across BT Business channels.
The role emphasizes leadership, mentoring, and continuous improvement of design practices within a fast-evolving,数字化驱动的环境.
The Service Design Lead — Digital-First Customer Journeys position in the Marketing & Media field is open for applications.
Our team is growing, and we are hiring a Service Design Lead — Digital-First Customer Journeys in United Kingdom.
This role is for the Service Design Lead — Digital-First Customer Journeys role at BT Group.
We are seeking a motivated Service Design Lead — Digital-First Customer Journeys to join BT Group in United Kingdom.
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