IT Placement- Field Support

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

We have (12 month) year-in-industry placement opportunities starting in summer 2027 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking).

If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you.

• Hands-on experience as part of an Agile technology team.
• Mentorship and support from senior leaders and technical experts.
• Opportunities to work with modern and innovative technologies.
• Exposure to real business challenges and customer focused solutions.
• Structured learning and development opportunities.
• Opportunities to develop your technical, professional and leadership capabilities.
• A collaborative and inclusive working environment.

Please note we have one position available in our Belfast office and one position in our Derry/Londonderry Office.

• Optimise employee satisfaction by providing a support service experience that employees find welcoming and appealing
• Deliver support services that employees are eager to use - support includes personalised configuration, troubleshooting, problem resolution and proactive technical advice
• Support mobility devices such as company mobile phones (Android, iOS), iPad
• Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations
• Provide personalised incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status.

• PC – Windows and Apple Mac
• Mobile phone – Android/iOS/Windows
• Conferencing – video/audio with emphasis on Zoom and Microsoft Teams
• Collaboration tools – Teams, SharePoint Online
• Possess strong communication and interpersonal skills

• All candidates must demonstrate they have a legal right to work in the UK for employment state is not providing sponsorship for this vacancy
• Expecting to complete your second year of a computing-related degree course by the end of June 2027 (or the third year for relevant IT degrees).
• You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
• As part of this role, you will be required to be in your assigned Office 5 days a week.

• A clean driving license and access to a vehicle.

This job does not have supervisory duties.

Job Posting End Date:
Tuesday 20th October [11:59PM]

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

We’re a product-driven, cloud-first organisation…