Senior Database + Analysis Manager

This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager.

*** What you’ll be doing
*** To support two key business initiatives within Sales:
1) Scottish Power is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires expertise to design, configure, and ope rationalise CCAI within a live call centre environment.
2) To support a project to identify and implement new sources of free, internally generated call data for Telesales:
Period of time required is 9 months   
** ACCOUNTABILITIES*
* ** Lead CCAI Implementation** — Own the end‐to‐end design, configuration, and operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.  
** Optimise CCAI Performance** — Refine call‐flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience.  
** Integrate CCAI with Sales Operations** — Embed AI‐driven insights and workflows into day‐to‐day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams.  
** Identify New Internal Call Data Sources** — Identify new, zero‐cost data assets that can deliver sales and lower channel capture cost.  
** Develop Data Pipelines** — Oversee the creation of secure, reliable data flows from call‐centre platforms into analytics and reporting environments.  
** Knowledge Transfer & Handover** — Produce documentation, training materials, and handover packs to ensure sustainable ownership post‐contract.
*** What you’ll bring**
* ** Relevant Technology Delivery Experience** — Experience supporting the delivery or implementation of technology, data, AI, or automation solutions in an operational environment.  
** Data and Systems Knowledge** — A general understanding of data, reporting, system integration, or process improvement.  
** Operational Technology Knowledge** — Familiarity with call-centre systems, telephony, customer contact platforms, or similar operational technologies.  Ability to translate complex technical concepts into
** clear commercial outcomes
** for senior stakeholders.  Background in
** retail energy**, telecoms, financial services, or other high‐volume sales environments is advantageous.  Strong organisational skills with the ability to
** deliver at pace
** in a live operational environment.
** Minimum Criteria
** Proven ability to
** hit the ground running
** and deliver outcomes within short timescales.  Experience working with call-centre data, telephony systems, or speech analytics.  Ability to work cross‐functionally with technical and non‐technical teams.

*** What’s in it for you
*** As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:  
* 36 days annual leave
* Holiday Purchase – perfect your work/life balance with extra annual leave
* Share Schemes
* Payroll Giving and Charity Matched Funding
* Technology Vouchers – save more and spread the cost of your technology purchases
* Electric Vehicle Schemes – to help you transition to green/clean driving
* Cycle to Work scheme and Public Transport Season Ticket…