Specialist , Technical Support, Terminal; Late Shift

Contact Centre, Operations

Manager, Technical Support

Contact Centre, Operations

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

The Technical Support Specialist is at the forefront of delivering exceptional service to our merchants, partners, and resellers. In this role, you will be the go-to expert for merchants and partners seeking technical support for terminals and gateways used in credit card and ACH processing. Your mission is to provide effective solutions, bridge knowledge gaps, and proactively identify opportunities to help merchants maximise their revenue potential.

As a Technical Support Specialist, you will also take ownership of ensuring customer satisfaction by leveraging your in-depth knowledge of terminals and payment solutions. You will deliver training, assist with troubleshooting, and elevate issues to the appropriate teams when necessary. Empowered with the responsibility and authority to drive customer satisfaction, you will play a key role in upholding Payroc's reputation for exceptional service and partnership support.

• Provide client support via email and telephone
• Process all technical enquiries, orders, and general administration in a timely and accurate manner
• Coach customers to become product experts so they are increasingly self-sufficient
• Take appropriate action to ensure customer expectations are fully met Liaise with internal teams as required

• Previous experience demonstrating a strong passion for technical support
• Ability to work on own initiative as well as part of a team
• Strong written and verbal communication skills
• Effective administration, planning, and organisational skills with high attention to detail and accuracy
• Ability to work in a fast-paced environment while providing a high level of customer support
• Strong computer literacy including Microsoft Word, Excel, and Outlook

• Fully Remote

• Monday-Friday, 18:30-03:00 (GMT)

At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing a working environment free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, colour, religion, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, or any other status protected by applicable laws in the locations where we operate.

Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programmes, and activities. To request reasonable accommodation,…