Onboarding Manager

TL;

DR:
We’re seeking a hands-on, detail-oriented Onboarding Manager to own the end-to-end customer onboarding journey for our enterprise customers, from kickoff through to closure and BAU. You’ll set each customer up for success, bringing the rigour and control they need to get the full benefit of Cloudsmith. You’ll be comfortable running multiple onboardings in parallel, working with stakeholders on both sides, clearing blockers before they slow things down and becoming the trusted advisor customers rely on.

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes rely on Cloudsmith to control and secure their software supply chains. Cloudsmith allows customers to manage curated private repositories that proxy public open-source software registries. Developers use these repositories as their trusted source for build artifacts. We support over 30 formats, including the most popular languages, package managers, operating systems, and AI and container protocols.

We’re aimed at the enterprise, with built-in comprehensive security and advanced features for policy enforcement, integrations, and observability. Customers consider Cloudsmith critical infrastructure, a central part of their software build chain.

Cloudsmith is built by developers, for developers. We treasure the developer experience. The Tao of Cloudsmith expresses the values we live by every day. This is a special company, and now is a great time to join us.

As an Onboarding Manager, you’ll be responsible for leading the technical onboarding and rollout of Cloudsmith for enterprise customers. You will work closely with stakeholders across customer organisations to define technical architecture, manage project deliverables, and ensure successful deployments. Your primary focus will be on facilitating the end-to-end implementation process, coordinating between multiple internal teams (such as customer success, support, product, and engineering) and client teams to deliver results on time and in scope.

You’ll define customer success by ensuring that the software solutions are aligned with customer objectives and helping them derive maximum value from the platform. This role requires managing complex enterprise environments, optimising deployment processes, and building trust with all stakeholders to achieve continuous adoption and long-term success.

• Own the onboarding and rollout process for new enterprise customers, ensuring timely delivery and successful implementation of the Cloudsmith platform across their organisations.

• Define and document technical architecture tailored to customer requirements, addressing their software supply chain needs and security goals.

• Coordinate project management activities, aligning customer and internal teams, setting expectations, and ensuring deliverables meet business objectives.

• Lead stakeholder communication across enterprise customer teams, including platform engineers, Dev Ops, and security professionals, ensuring all are aligned with the deployment roadmap.

• Monitor and manage project timelines and deliverables, providing status reports and proactively addressing risks to ensure smooth rollout.

• Build and maintain strong relationships with key customer stakeholders and act as their trusted technical advisor.

• Collaborate closely with internal product, engineering, and support teams to ensure customer needs are addressed, and drive product improvements based on customer feedback.

• Troubleshoot and resolve technical issues that arise during the deployment process, ensuring minimal downtime and disruption.

• Proven experience in a Customer Success, Solutions Architecture, or…