Functional Analyst

Posting Date: 23-Oct-2026

Requisition s/Provinces/Cities:
Belfast Location Type:
Hybrid Business Unit:
Business Professionals Function:
Technology Full Time or Part Time:
Full Time Apply:  Functional Analyst will work closely with Technology and Business Leaders, Product Managers, Engineers, vendors and other stakeholders to support the effective delivery and ongoing management of the Business Services Solutions - Business Development, Marketing and Communications (BDMC) portfolio.

The role holder will be responsible for implementing and supporting technical solutions across the portfolio, ensuring seamless day-to-day operations, system stability and continuous improvement. Leveraging strong collaboration with business and technology teams, they will drive enhancements, improve user experience and ensure solutions remain aligned with business objectives.

Main responsibilities:

Provide administration and support for a range of business development and marketing communication platforms, such as BakerCI, Marketo, Client Listening, Pitch & Pursuit, Employee Advocacy, Alumni Program, Mobile Apps, and other related solutions.

Act as First Responder to escalated incidents requiring deeper functional or technical analysis.

Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution.

Monitor and review open incidents, driving timely closure and ensuring consistent communication throughout the feedback cycle.

Have a clear understanding of Technology Help Desk Support procedures, and escalation best practices, preparing detailed incident analyses and coordinating with internal teams or vendor as needed.

Assist the BDMC Team (Business and Technical) on special projects, initiatives and key deliverables to support the Firm’s strategic objectives as outlined in the portfolios’ roadmap.

Act as a liaison between Global Technology Help Desk, On-site Support teams, and other cross-functional groups to ensure coordinated responses and project alignment.

Collaborate with Product Managers, QA teams and vendors to develop testing plans and execute integration and UAT testing to Firm standards.

Ensures timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm’s ITSM process.

Collaborate with the Security Team during security assessments, including completing security forms for solution onboarding or recertification.

Document product updates, new features, enhancements, known fixes and troubleshooting tips within the BDMC Team’s channels

Collaborate with internal teams to create or update training materials, knowledge base articles, Support Plans, and other portfolio documentation.

Maintain ongoing communications with BDMC support members regarding the status of issues, ensuring coordinated and effective resolution.

Assist in testing new system features end-to-end, document findings, and provide recommendations for product and process improvements. Work closely with Product Managers to ensure they understand the new capabilities and can clearly communicate them to the business.

Assess BDMC custom report requests from user community and determine feasibility of reports.

Generate analytical reports for Technology Leadership, providing insights and trends for decision-making.

Gather business requirements, propose solution designs, draft use-cases, and define testing strategies.

Identifies gaps in current processes and proactively proposes solutions.

Coordinate with vendors on escalation and roadmap alignment.

Collaborate with Business Teams and other supporting Teams on special projects as assigned related to BDMC Portfolio.

Skills, qualifications, and experience:

Bachel…