Senior Service Analytics & Operations Lead
Listed on 2026-11-01
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IT/Tech
Data Analyst, Business Systems & Technology Analysis, Business Intelligence
Monzo is seeking a Senior Service Analyst on a 12-month fixed-term contract to drive data-driven staffing for customer operations and service teams. You will report to the WFM Service Manager and deliver executive reporting, dashboards, and MI to support decision making.
The role emphasizes data storytelling, SQL proficiency, and end-to-end ownership of analytics from data extraction to solution implementation, with on-call incident management and potential weekend project support.
Consider building your career as a Senior Service Analytics & Operations Lead at Monzo.
We are looking to fill the Senior Service Analytics & Operations Lead position at Monzo in United Kingdom.
The Senior Service Analytics & Operations Lead role at Monzo is now open for applications in United Kingdom.
Join us at Monzo as our next Senior Service Analytics & Operations Lead in United Kingdom.
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