Salesforce Administrator and Marketing Cloud Specialist

This permanent post sits in Frontline's Salesforce team and supports its customised Salesforce instance, Marketing Cloud and linked systems. The work covers Sales Cloud configuration, Flows, reports and dashboards, plus Marketing Cloud support on data extensions and SQL or SOQL queries. The post supports over 100 Salesforce users and may be offered on a 30-hour, four-day week. Fit turns on two years of dedicated Salesforce administration experience and Platform Administrator certification.

• Configure and develop Salesforce admin features, including user management, security, custom objects, page layouts, validations, approval processes and flows
• Lead Marketing Cloud Engagement support for staff, covering data extensions, SQL and SOQL queries, contact segmentation and audience creation
• Provide ongoing technical support to over 100 Salesforce users, resolving their issues promptly and fully
• Support other systems alongside the Salesforce team, such as Form Assembly, API integrations and Docu Sign
• Oversee Sales Cloud configuration, maintenance and development
• Work with programme, partnerships, fundraising and delivery teams to turn business requirements into Salesforce solutions, including workflows, Flows, reports, dashboards, data models and user tools
• Partner with stakeholders to identify, drive and build improvements and system customisation
• Find ways to use Salesforce to improve processes and productivity, and recommend changes as the organisation scales
• Ensure Marketing Cloud data quality and compliance, including subscriber data, preferences and GDPR best practice
• Maintain integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting sync issues
• Translate campaign requirements into builds, including personalisation, dynamic content and automation
• Write documentation and best practice guidance for Marketing Cloud, and assist with user support and training

• Marketing Cloud Email Specialist or Marketing Cloud Administrator certification
• Certified Salesforce Platform Administrator

• Two years in a dedicated Salesforce Administrator role, covering administration, configuration, troubleshooting and user support
• Managing Marketing Cloud data, including data extensions, segmentation, audience selection and list imports
• Managing customer consent and preferences in line with GDPR
• Integrating Marketing Cloud with Salesforce CRM through Marketing Cloud Connect, including troubleshooting sync issues
• Hands-on building and maintaining Salesforce Flow automation, including debugging and optimising existing flows

• Working knowledge of SQL, SOQL and Automation Studio
• Knowledge of upcoming Salesforce releases and features
• Analytical and troubleshooting skills with keen attention to detail
• Communicating technical ideas to those with less expertise
• Identifying and prioritising requirements across the organisation

• Curiosity, asking questions rather than reaching for the easy answer
• Commitment to using technology and data to drive efficiency and social good

• Flexible working hours
• Competitive employer pension contribution
• 25 days' annual leave plus bank holidays, with the office closed 25 December to 1 January
• Option to buy up to five days' annual leave a year
• Interest-free season ticket loan, cycle loan and deposit loan schemes
• Personal coaching and mentoring
• Volunteering days
• Life assurance at three times salary