Implementation Manager, Student Billing

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning.

Veracross is five product brands in one global tech company

• Veracross SIS is a one-person, one-record school management platform
• Magnus Health provides cloud-based Student Health Record (SHR) solutions
• Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps
• Epraise incentivizes student well-being and connects teachers, students, and families
• Firefly provides an online learning space for students and teachers

A Specialist Implementation Manager independently leads all aspects of successful implementations of the Veracross software, with deep expertise in Student Billing and its connected modules. The role calls for a strong understanding of the Veracross software package, excellent project management skills, and effective communication (written and verbal). Projects are executed on time and on budget, while fostering trusting relationships with implementing schools and their Business Offices.

As team and customer needs evolve, the role will extend to other areas of the Veracross platform.

This role is based in the UK and primarily supports schools across EMEA. A small part of the role will involve supporting implementation projects for schools in North America.

• Guide customer implementation projects across one or more Veracross products, with a focus on Student Billing and connected modules. The process includes:
• Department discovery: working with the Business Office (Bursary) and other implementing departments to understand their workflows and needs, including how billing and fees connect to the rest of school operations.
• Platform transition options consulting: discovery-infused platform setup options presented, demoed, revised, and finally agreed upon.
• Change management: orchestrate successful change management, where tailored configurations are office-tested, revised, approved, and deployed, with extra care given to the Business Office's daily operations.
• Department workflow consulting: model and document the ways the school's different departments will use the Veracross product(s) across their first operational year.
• Develop, coordinate, and execute project plans, task schedules, and resource activities to ensure on-time and effective project delivery
• Work with the Lead Project Manager to build Business Office implementation plans tied to Student Billing and connected module configuration
• Advise Business Offices on how their billing setup connects to their chart of accounts, general ledger, and wider accounting processes
• Lead direct training engagements for multiple school departments, and ensure school personnel complete required self-paced trainings
• Collaborate with internal and external stakeholders to ensure all phases of the implementation are executed as necessary
• Act as an internal subject matter expert for Student Billing, coaching other Implementation Managers and helping build their billing consulting skills
• Develop tailored support handoffs after go-live and contribute to internal documentation and best practices for Student Billing and connected module implementations
• Gather client feedback and work with internal teams to improve the implementation process and product offerings
• Support…