Life Sciences Product Liaison Director
Listed on 2026-11-04
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IT/Tech
CRM Systems & Management, IT Project Manager, AI Engineer (Applied/Software), IT Consultant
Customer Success
Job Details About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ExperienceThe Agentforce Life Sciences (AFLS) Product Liaison Director improves the outcomes of customer software implementations, both across the portfolio of implementation projects and in support of individual projects. This role focuses on implementing best practices and tools that accelerate product implementations while improving quality.
The Product Liaison Director brings product and industry expertise to the field and acts as a primary point of coordination between Salesforce Professional Services, Partners, Customers, and the Product Team.
What You'll Actually Be DoingDevelop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations
Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners
Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams
Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization
You're Our Person If...- 12+ years of Life Sciences Industry software implementation and integration experience
- Focused expertise in implementing Veeva Vault CRM
- Experience developing software implementation best practices, methodologies, and tools that improve outcomes
- Applied use of common AI platforms (e.g. Claude, ChatGPT, Cursor.ai) in developing software implementation tools and accelerators
- Experience managing offshore software development teams
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgend
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