Senior Claims Investigator

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin
, we've embraced hybrid work
, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Exciting new career opportunity for a Senior Claims Investigator to join our Claims Team.

As Claims Investigator, you will achieve operational and quality targets. You will spend your time establishing where the fault lies in employers’ liability, public liability and motor accidents & providing appropriate reports.

You will enjoy using your strong investigative, analytical, relationship management and decision‑making skills to deliver an effective and efficient service to support delivery of business objectives.

• Carry out investigations, determine liabilities and provide comprehensive reports on your findings
• Work at all times within your individual license
• Establish effective working relationships both internal and external with colleagues, brokers, customers and other key companies
• Maintain full understanding of regulations and market agreements / developments
• Strive to achieve operational and quality targets and deliver the company customer service proposition

• APA/CIP Qualification
• 5 years’ experience in a similar or relevant role
• Full Clean Drivers Licence as company car will be provided
• Exceptional Coaching Skills with a proven track record of improving performance through coaching.
• A passion for Customer Experience.
• A strong performance record in a Customer Experience role
• Self‑motivation and an ability to work independently without direct supervision
• A keen interest in data and customer insights.
• Proficiency in Microsoft Office, particularly excel.

If this role is defined as a “controlled function” by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status