Claims Handler

• Develop Your Career in Insurance:
  An opportunity to kickstart your career, with full training and ongoing support to help you succeed in a dynamic industry.
• Customer-Centric Organisation:
  Be a part of NFU Mutual, a reputable organisation known for its unwavering commitment to customer satisfaction and excellence.
• Hybrid Working:
  Hybrid role with 80% homeworking and 20% in our Belfast office (Full time office attendance required during training for first six months)

As a Foreign Motor / Travel Claims Handler at NFU Mutual, you'll be at the heart of delivering exceptional customer service, investigating and processing claims to ensure the best possible outcomes for our customers.

You'll be responsible for managing a range of claims, often involving overseas incidents or foreign third parties. Your role will involve handling claims from start to finish – from the initial investigation through to settlement, ensuring that all criteria are met and the process runs smoothly. You'll liaise with policyholders, agents, third-party companies, and foreign insurance providers to gather the facts, assess liability, and ensure our customers receive the support they need.

You will be a part of the wider ‘Specialist Claims Department’, who deal with a wide range of specialist claims including Environmental, Public Liability, and Pet & Equine claims, meaning there will be scope for further development across a wide range of claim types.

This is a dynamic role that offers a great mix of phone-based work and system-based claims management. While you'll receive plenty of on-the-job training and coaching from a close-knit team, you’ll have all the support you need to grow and thrive in the role. With a small team, you’ll enjoy a collaborative environment where everyone works together to ensure customer satisfaction and resolve any issues that may arise.

This role provides a fantastic opportunity to gain experience in the insurance industry. You'll be fully supported in your career journey with a structured training approach, a buddy system, and a chance to make your mark within the business.

Working hours:

You’ll work 35 hours per week, Monday to Friday, with shifts scheduled between 8am and 6pm - and no weekend work! You’ll be expected to be present in the office for the first six months during training with the hybrid working beginning when your training concludes.

In this role, you’ll be the first point of contact for customers, so you'll need a strong mix of technical and interpersonal skills. You’ll be adaptable, proactive, and thrive in a fast-paced environment, with a keen eye for detail and a passion for delivering excellent customer service. Here’s what we’re looking for:

• IT Proficiency & Attention to Detail – You’ll need strong skills in customer databases, claims systems, and Excel to handle claims efficiently and accurately.
• Customer Service Experience & Communication Skills – Previous phone-based customer service experience (ideally in a regulated environment) is key, as you’ll need to communicate clearly and effectively with customers, both verbally and in writing.
• Investigative Mindset & Problem Solving – You’ll need to ask the right questions, gather all the facts, and apply your problem-solving skills to find the best solutions for our customers.
• Customer Focus, Empathy & Initiative – A customer-first mindset is essential, with the ability to take initiative and think on your feet to resolve claims efficiently.
• Prioritisation & Adaptability – With a varied caseload, being able to prioritise effectively and adapt quickly to changes will ensure you stay on top of your responsibilities in a fast-paced environment.

Previous claims handling experience in general insurance is desirable but not a pre-requisite.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage…