Technical Claims Manager – Fire & Flood Restoration

Technical Claims Manager (Project Manager) – Fire & Flood Restoration (264cm) – Redruth, Cornwall – supporting depots in Devon, Berkshire and the Midlands – £30,000 – £35,000 per annum

Driving Licence:
Essential

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage.

They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall.

This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome.

You’ll typically be responsible for 60–100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio.

Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles.

As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome.

You’ll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care.

You won’t be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance.

The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure.

• Take ownership of new insurance claims from initial instruction through to completion.
• Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients.
• Build effective professional relationships with insurers, loss adjusters, brokers and technical teams.
• Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies.
• Work with field-based teams to develop appropriate scopes of work.
• Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes.
• Adapt plans in response to changing priorities or insurer decisions.
• Keep projects progressing effectively and within budget.
• Monitor restoration progress and coordinate site visits.
• Maintain clear, professional communication between all parties throughout the claim.

• A natural relationship-builder who is comfortable working with people from a wide range of backgrounds.
• Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers.
• Decisive and comfortable making well-reasoned decisions.
• Able to interpret technical information and act quickly in a changing environment.
• A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork.
• An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations.
• Comfortable using technology to organise your workload and improve results.
• Highly responsive,…