Casualty QA Internal Auditor

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued, supported, and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

This role is ideally suited to an experienced claims professional, quality assurance specialist, or auditor with broad claims knowledge who enjoys analysing performance, identifying improvement opportunities, and influencing positive change. The position combines technical auditing, stakeholder management, coaching, reporting, and continuous improvement responsibilities to support high-quality claims outcomes and operational excellence.

This role combines claims quality assurance and casualty auditing responsibilities, encompassing the development, planning, execution, and reporting of technical, quality, and data audits across claims operations.

The successful candidate will assess claims handling effectiveness, analyse claims and operational data, identify risks, and provide actionable recommendations that improve customer outcomes, financial performance, regulatory compliance, and operational efficiency.

The position requires extensive collaboration with operational teams, business leaders, and other stakeholders across Casualty and related claims disciplines.

• Conduct technical, quality, and data audits across multiple claims operations
• Undertake internal audits in accordance with company audit policies, procedures, client requirements, and service level agreements.
• Lead planned, ad hoc, and thematic reviews to assess claims handling quality and operational effectiveness.
• Review claims files, processes, controls, and operational performance to identify strengths, weaknesses, trends, and risks.
• Design and execute claims-focused quality assurance programmes and themed reviews.

• Analyse claims data and operational information to identify trends, root causes, risks, and areas for improvement.
• Source and manage audit sample populations and review schedules.
• Produce detailed reports containing findings, conclusions, and practical recommendations.
• Present audit outcomes and performance insights to stakeholders at all levels.
• Monitor remediation activity and ensure corrective action plans are implemented successfully and within agreed time frames.

• Build strong working relationships with operational leaders, business owners, relationship managers, and handlers.
• Provide clear verbal and written feedback to claims handlers and management teams.
• Engage stakeholders throughout the audit lifecycle to ensure transparency and collaboration.
• Maintain independence while establishing trusted and effective business partnerships.

• Identify opportunities to enhance claims processes, controls, customer outcomes, and operational effectiveness.
• Support operational leaders in identifying training needs and capability gaps.
• Coach and mentor less experienced colleagues, promoting knowledge sharing and professional development.
• Support the implementation of quality improvement initiatives across claims functions.
• Contribute to…