ZenGuide Services Representative

About Proofpoint

Proofpoint is a global leader in human- and agent-centric cybersecurity, protecting people, data, and AI agents across email, cloud, and collaboration tools.

• Guide Premium Services customers in planning and implementing Cyber Security Training and Awareness programs.
• Work with customers to develop annual Security Training and Assessment programs.
• Create and launch training assignments, assessment campaigns, and status reports.
• Resolve low-level technical issues related to Zen Guide Security software.
• Follow escalation processes for other software concerns.
• Maintain PS accounts and update statuses in CRM.
• Provide detailed updates for customer interactions and planning sessions.

• Bachelor’s degree or equivalent combination of education and work experience.
• Excellent written and oral communication skills with a solid understanding of SaaS.
• Strong interpersonal and customer management skills.
• Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, Smartsheet is a plus).
• Excellent time management skills.
• Adaptive, learns quickly, asks questions, and resolves independently.
• High energy, confidence, and enthusiastic attitude.

• Competitive compensation.
• Comprehensive benefits.
• Career success on your terms.
• Flexible work environment.
• Annual wellness and community outreach days.
• Recognition for contributions.
• Global collaboration and networking opportunities.

Proofpoint is an equal opportunity employer, we hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.