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Senior Escalations Engineer – SaaS Networking & Support

Job in Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Tailscale
Full Time position
Listed on 2026-07-29
Job specializations:
  • Language/Bilingual
    Technical Support
Job Description & How to Apply Below

Tailscale is hiring a Senior Customer Support Engineer (Tier
3) to own escalations and drive resolution for complex issues. You’ll work with Support and Engineering to turn customer-reported problems into actionable engineering handoffs.

In this remote-first role, you’ll lead investigations, gather logs, and build reproducible test cases. You’ll communicate clearly with customers and engineers while helping drive product improvements across teams.

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Position Requirements
10+ Years work experience
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