Incident Management Consultant

Position: Incident Management Consultant I
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable. These positions are available with four different shift patterns, including:
Role 1:
Saturday, Sunday, Monday (5:00am - 6pm) Role 2:
Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)

Key responsibilities:

Run various diagnostics to determine validity of errors received Handle incident detection/situations and provide guidance/coaching to other analysts when required Operate as a resource for all incident detection in the ECC Handle all types of rapid response calls and outages and drive calls to closure Document all dialog during a Rapid Response call Provide guidance to team members regarding documents, interdependencies, and application details Effectively lead and communicate during Rapid Response calls Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls Communicate regularly with all levels of leadership Own/contribute to various internal Project initiatives Essential

Skills:

All applicants must demonstrate they have a legal right to work in the UK for employment state is not providing sponsorship for this vacancy At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.

From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable. These positions are available with four different shift patterns, including:
Role 1:
Saturday, Sunday, Monday (5:00am - 6pm) Role 2:
Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)

Key responsibilities:

Run various diagnostics to determine validity of errors received Handle incident detection/situations and provide guidance/coaching to other analysts when required Operate as a resource for all incident detection in the ECC Handle all types of rapid response calls and outages and drive calls to closure Document all dialog during a Rapid Response call Provide guidance to team members regarding documents, interdependencies, and application details Effectively lead and communicate during Rapid Response calls Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls Communicate regularly with all levels of leadership Own/contribute to various internal Project initiatives Essential

Skills:

All applicants must demonstrate they have a legal right to work in the UK for employment state is not providing sponsorship for this vacancy A minimum of 2 years of experience handling major incidents to resolution…