Road Logistics Customer Service Specialist

The UK Road Logistics business is a key part of our global Road Logistics organisation. With a broad service portfolio and a strong customer focus, we provide innovative, high-quality logistics solutions to the market. Our goal is to drive sustainable profitability while creating an environment where our people can grow and succeed.
• How you create impact
• Accurately process bookings from clients and overseas agents in the system
• Support Freight Account Managers with day-to-day operational activities
• Coordinate with all relevant parties to ensure smooth shipment movements
• Proactively manage and resolve any shipment issues, keeping stakeholders informed
• Process sales and purchase invoices efficiently and accurately Contribute to a positive team culture and collaborate across departments
• Assist other teams when needed to maintain service quality and efficiency
• Follow all quality, security, and health & safety standards to ensure compliance and best practice
• What we would like you to bring
• Secondary school education (or equivalent) with strong Maths and English skills Previous experience in customer service
• High attention to detail and accuracy
• Strong communication and interpersonal skills Good organisational skills and ability to manage competing priorities A proactive approach with drive and commitment Team-oriented mindset with a collaborative attitude
• Willingness to learn, adapt, and contribute to continuous improvement What's in it for you A key role within a globally recognised logistics organisation
• Opportunities for personal and professional development A supportive and collaborative team environment Exposure to a diverse range of customers and operations
• The chance to contribute to a growing and evolving business A workplace that values quality, safety, and innovation