Road Logistics Customer Service Specialist

The UK Road Logistics business is a key part of our global Road Logistics organisation. With a broad service portfolio and a strong customer focus, we provide innovative, high-quality logistics solutions to the market. Our goal is to drive sustainable profitability while creating an environment where our people can grow and succeed.

• Accurately process bookings from clients and overseas agents in the system
• Support Freight Account Managers with day-to-day operational activities
• Coordinate with all relevant parties to ensure smooth shipment movements
• Proactively manage and resolve any shipment issues, keeping stakeholders informed
• Process sales and purchase invoices efficiently and accurately
• Contribute to a positive team culture and collaborate across departments
• Assist other teams when needed to maintain service quality and efficiency
• Follow all quality, security, and health & safety standards to ensure compliance and best practice

• Secondary school education (or equivalent) with strong Maths and English skills
• Previous experience in customer service
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Good organisational skills and ability to manage competing priorities
• A proactive approach with drive and commitment
• Team-oriented mindset with a collaborative attitude
• Willingness to learn, adapt, and contribute to continuous improvement

• A key role within a globally recognised logistics organisation
• Opportunities for personal and professional development
• A supportive and collaborative team environment
• Exposure to a diverse range of customers and operations
• The chance to contribute to a growing and evolving business
• A workplace that values quality, safety, and innovation