Mobile Soft Services Supervisor

• Provide visible day-to-day supervision, guidance and practical support to cleaners and other soft services staff across the portfolio.
• Carry out regular site visits, welfare conversations, team talks, briefings and employee check-ins.
• Complete employee inductions, probation or performance reviews and other required people-management documentation.
• Conduct return-to-work conversations promptly following sickness absence, recording agreed actions and escalating health, attendance or support concerns in line with company procedure.
• Support the management of attendance, conduct and performance matters fairly and consistently, seeking guidance from the line manager or HR where required.
• Coordinate mandatory training and e-learning, maintain accurate records and follow up outstanding completion.
• Promote a respectful, inclusive and safety-focused working environment, ensuring colleagues understand the standards expected of them.

Take operational responsibility for the day-to-day staff cleaning provision, periodic cleaning, security, guest liason and agreed soft services activities across allocated sites.

• Plan rotas and allocate work so that cleaning schedules, contractual frequencies and service standards are consistently achieved.
• Manage annual leave, sickness and other absences, arranging suitable cleaning cover and communicating changes to relevant site contacts.
• Coordinate overtime requirements and, where approved, provide practical cleaning support to maintain essential service delivery.
• Complete cleaning inspections and audits, agree corrective action plans and follow actions through to closure.
• Survey and schedule ad hoc cleaning or soft services requests, confirming scope, labour, materials and access requirements before work begins.
• Support washroom services, porterage, landscaping, car-parking activities and other associated services when required by the contract.

• Maintain a safe working environment and ensure staff comply with relevant health and safety arrangements, safe systems of work and personal protective equipment requirements.
• Prepare, review and update task risk assessments and method statements within the role's level of competence, consulting affected employees and escalating specialist or higher-risk matters to the appropriate manager or competent person.
• Prepare, coordinate and, where formally authorised, issue or close permits to work in accordance with site procedures; verify that required controls, approvals and isolations are in place before work starts.
• Carry out scheduled health and safety inspections, report hazards and near misses, and ensure corrective actions are recorded and completed.
• Ensure cleaning records, site files, COSHH information, training records and other compliance documents are current, accurate and available for audit.
• Brief employees and contractors on relevant site rules, risk controls, emergency arrangements and permit conditions.

• Monitor cleaning materials, consumables, chemicals, PPE and equipment levels across the portfolio, maintaining sufficient stock without unnecessary over-ordering.
• Arrange the safe and efficient movement of stock and equipment between sites to respond to operational priorities and prevent service disruption.
• Maintain accurate stock records, complete regular checks and report losses, damage, shortages or replacement needs.
• Ensure chemicals and equipment are stored, labelled, transported and used safely, with current COSHH assessments and safety information available.

• Assist managers with cleaning mobilisations, service improvements, periodic works and wider contract projects, providing site information and coordinating local activity.
• Support the planning and delivery of project work by confirming scope, access, programme, staffing, materials, risk controls and communication requirements.
• Liaise with subcontractors and service partners, checking that required competence information, RAMS, insurance, permits and site approvals are in place before work starts.
• Escort contractors where required, monitor work against the agreed scope and report or resolve service, safety and quality issues.
• Keep appropriate project, permit and completion records and provide clear progress updates to the responsible manager and client contact.

• Build professional…