Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team in Belfast.

The Facilities Manager is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. Performance Leadership of site-based account staff.

• Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in Belfast
• Responds to problems and concerns; implements policy, rules and regulations.
• Manages on site facilities management operation teams in terms of staffing, training, development and performance.
• Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA.
• Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs.
• Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
• Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
• Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards).
• Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project / capital items.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and customer satisfaction feedback.
• Maintains close working relations with all stakeholders regarding any maintenance issues, ensuring a proactive approach is maintained.
• Provision of services through third-party contractual relationships for all hard and soft services.
• Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems and processes.
• Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
• Ensure compliance in accordance to the CBRE platform and the Client Global Standards.
• Deliver small works projects and work with PJM team for the delivery of all works on the annual capital investment plan.

The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.

Excellent communication skills are imperative in this role. The Facilities Manager must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.

The Facilities Manager must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial.

The Facilities Manager must possess an eye for quality and attention to detail.

The Facilities Manager must have the ability to deliver in accordance with clients' specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity.

The Facilities Manager must have the ability to build a professional relationship of trust with both internal and external clients.

As a representative of the Company in contact with clients, the incumbent is always expected to be well-groomed and to observe the Company's dress code . In addition, the Facilities Manager must ensure that the professional conduct lives up to the Company's stature as the world's leading…