Operations Manager

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We have a fantastic opportunity for a Permanentexperienced Operations Manager to join our Belfast schools account in Belfast Metropolitan College
, Titanic Quarter Campus, 7 Queens Road, Belfast, BT3 9DT
.

The successful candidate will be responsible for delivering a range of FM services within the Belfast Schools PFI contract. Reporting to the Account Manager, they will oversee the operational and contractual delivery of Hard and Soft Facilities Management Services in line with the Service Level Agreement.

Experience with IOSH and PFI contracts is preferred.

The candidate will lead a proficient team comprising Engineers, Facilities Team Leaders, Cleaning Supervisors, and Caretakers.

You will lead a team of around eight direct reports, spending approximately 90% of your time based on site to ensure strong operational oversight and effective team support. While the role is predominantly site‑focused, there is flexibility for some hybrid working where business needs allow.

The standard hours of work are 37.5 hours per week Monday to Friday

• Manage operational performance in accordance with service level agreement.
• Managing relationships with Customers to achieve high levels of customer satisfaction.
• Be the point of escalation in respect of all customer issues.
• Attend monthly meetings with school business managers and client.
• Responsible for the delivery of revenue targets through effective budget management.
• Manage service delivery to ensure all KPIs are met.
• Manage supply chain to ensure works are carried out on time and in budget.
• Direct Line management for team of caretakers & cleaning staff.
• Accountability for H&S culture via delivery of toolbox talks, safety bulletins etc.
• Carry out monthly compliance audits in both Hard FM and Cleaning.

• Operations Management experience and KPI delivery is essential.
• Experience and Knowledge of the management and provision of Hard & Soft FM services for a multi ‑ site operation.
• Experience in the development and implementation of Service Delivery Plans, policies, procedures/process, and systems enhancement for (Hard & Soft) FM Services.
• Knowledge of legal/regulatory requirements relating to premises Health and Safety support services, including Fire Risk Assessments, Legionella, Asbestos, Control of Contractors, CDM and workplace assessments.
• Excellent planning and organisational skills.
• Ability to develop and maintain productive working relationships with all stakeholders.
• Must be proficient in creating and executing policies, as well as establishing and managing operational systems and procedures.
• Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources.
• Capability to effectively handle task priorities within a dynamically evolving setting.
• Must have Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft office.

If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you

Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our enhanced PVG check before commencing employment – please let us know upfront on any queries should you have any.

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities.
• Training Opportunities - Unlock your…