Service Delivery Manager

No relocating must reside 20miles from location in Belfast

Job Summary

Working in collaboration with the Deputy Head of HSCNI Payroll, the Senior Service Delivery Manager will be responsible for leading the day to day delivery of an effective, efficient and high-quality payroll service to HSCNI organisations by the Business Services Organisation (BSO).

In particular, the post holder will be responsible for:

- • Day to day leadership of the Payroll delivery teams within their remit to ensure high levels of service in line with demanding timescales and targets, adhering to Service Level Agreements (SLAs);

• Identifying and implementing areas for improvement within PSC;

• Working collaboratively across PSC, BSO and wider HSCNI teams to build and maintain effective working relationships;

• Line management of a large team to deliver the highest standards of service;

• Promoting a positive culture within PSC through leading by example, demonstrating effective behaviours and developing staff engagement mechanisms across the whole team;

• Supporting the Deputy Head of PSC in identifying key strategic priorities and risks;

• Deputise for the Deputy Head of PSC as required in representing the PSC and engaging with senior stakeholders across HSCNI.

KEY DUTIES / RESPONSIBILITIES

Leadership and Strategic Management

• Take management responsibility for delivery of day to day Payroll service areas to the HSC, ensuring performance meets agreed SLAs and Key Performance Indicators, maximising efficiency, quality and overall effectiveness.

• Identify new and innovative ways to deliver PSC services to achieve PSC and BSO corporate objectives.

• Assess performance on an ongoing basis across the teams to determine key priorities and lead the teams to work coherently to continually improve.

• Support the Deputy Head of PSC in the development and implementation of business plans, identifying and supporting the mitigation of risk.

• Derive and implement service area delivery plans to ensure key priorities are met, including key business improvement projects within PSC to deliver service excellence.

• Provide key input to ongoing improvement projects, representing PSC and leading on delivery where necessary, and manage the successful implementation of new ways of working into live service