Client Services Manager, Investment Banking

About Us

Client: Goldman Sachs

Location: Belfast/London/Birmingham, United Kingdom (Onsite 3x/week)

Job Type & Duration
:
Fixed Term Contract - 12 months

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Client Services Manager is responsible for the delivery and operational leadership of Team Leaders / Recruiters & Sourcers for one large regional complex solution or multiple regional teams. Supporting the Senior Manager/Client Services director in driving the achievement of the function's commercial and people strategy; managing their teams to fulfil all contractually agreed service and quality thresholds.

You will be ensuring that your team have the tools, training, and support that they need to attract, find, and engage great talent. Responsible for ensuring that your team partner with candidates, client recruiters and hiring managers - providing feedback, insight, and advice, delivering an experience that is authentic, engaging, and professional.

You will also be working as a trusted partner with Client Services Leadership team, act as the primary point of escalation for any day-to-day operational issues, and responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements.

What you'll be doing

• Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention.
• Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
• Team 121's, coaching and development sessions and skip level meetings as appropriate
• Support and where appropriate lead team meetings & engagement activity
• Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
• Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs

• Responsible for scaling up/down the teams to ensure delivery against target and budget.
• Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
• Responsible for ensuring team understands the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets
• Weekly Capacity reviews - workload, risks, challenges, win themes
• Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
• Execute and deploy client fulfilment strategy across portfolio
• Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel utilisation etc. (Linked In, Talent Communities, CVDB's etc.)
• Drive down non-compliance for client accounts, increasing account revenue and profitability. Review data integrity across ATS & CRM and ensure that TLs are conducting QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training

• Build trusted advisor relationships with client stakeholders, supporting with operational oversight, capacity management and workload allocation.
• Handle client…