Service Transition Manager

Overview

Are you passionate about Service Management, in particular Service Transition? If so, this opportunity could be for you. The Service Transition team are the final “gateway” before any new service/product enters into production.

As a Service Transition Manager, you will be in the thick of it, working with Service Design Managers and operational leads. Ensuring live service is protected, building support models, running Early Life Support and completing other assurance related activities.

If this sounds like you, apply today. The role of Service Transition Manager is aligned to the ITIL Service Management framework. Therefore, as a Transition Manager, you will work closely with Service Design and various IT Operations teams.

• Be responsible for transition scheduling, planning, prioritisation, risk management and dependencies to ensure effective transition across multiple projects and divisions.
• Ensure the new and updated services/products are supported with the right level of knowledge and documentation.
• Own issues until a new owner has been found or the problem has been mitigated and/or resolved.
• Be responsible for ensuring service transition, quality assurance checks are carried out.
• Adhere to the department's service integration processes, identifying any gaps, abnormalities, or risks.
• Ensure development functions within a project produce the required transition deliverables, so that new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, OLAs.
• Identify improvements and support proposed solutions through to implementation.
• Introduce more effective and efficient technologies to deliver increased automation.
• Proud member of the Disability Confident employer scheme
• Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).