Mobile Maintenance Manger

Location:

Greater Belfast Area – Mobile
Reporting to:
Operations Director
Probationary Period: 6 months

Salary: £50,000 - £55,000 per year

• Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients.
• Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met.
• Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders.
• Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation.
• Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts.
• Conduct regular site visits, inspections and quality audits to maintain standards and drive continuous improvements.
• Maintain and optimise van stock levels, tools and materials to support efficient delivery and minimise delays or repeat visits.
• Identify, develop and support the delivery of additional works and minor projects, including scoping, pricing support and client recommendations.
• Produce monthly, quarterly and annual service performance reports, using data and operational insights to drive improvements and justify investment.
• Maintain strong client relationships across the Greater Belfast Area, ensuring responsive communication and high visibility.

• Review maintenance history, reactive call-out trends and asset behaviour to identify recurring failures or performance issues across client sites.
• Analyse data patterns to understand the underlying causes of repeat breakdowns and reliability problems.
• Present solution-based recommendations to clients, which may include:

• Adjusting PPM frequencies or methods
• Enhancing task content to address the root cause
• Recommending asset refurbishment or replacement where economically justified

• Use structured problem-solving techniques to ensure recommendations are evidence-based and aligned with client needs and operational risk.

• Ensure all reactive works, quoted works, materials, subcontractor costs and project activities are captured accurately for invoicing.
• Approve, review and submit invoicing data in line with billing cycles, ensuring full transparency of costs for clients.
• Work closely with the Finance and Commercial teams to resolve queries quickly and maintain clean, accurate financial records.
• Monitor work orders to confirm that chargeable activities are correctly coded and supported with appropriate documentation (photos, notes, completion reports).

• Lead, motivate and support mobile engineers, fostering a high-performing, positive working environment.
• Conduct regular 1:1s, PDPs and performance reviews, ensuring clear expectations and development pathways.
• Manage attendance, conduct and performance fairly and consistently.
• Ensure engineers maintain required competencies and receive ongoing technical and safety training.
• Ensure appropriate rotational and on-call arrangements to maintain service coverage across Greater Belfast

• Ensure all works are delivered safely, legally and in full compliance with ABM and client procedures.
• Lead by example in promoting safe working practices across mobile operations.
• Ensure statutory inspections, mandatory tasks and compliance activities are delivered on time and recorded accurately.
• Conduct mobile engineer audits, vehicle inspections and QHSE checks, ensuring corrective actions are followed through.
• Promote a strong reporting culture for hazards, near misses and good saves, analysing the information to drive preventive actions.

• Adopt a data-driven approach to operational performance, identifying trends, highlighting risks and implementing corrective actions.
• Contribute to business growth by identifying and developing opportunities for additional works and cross-selling IFM services.
• Support tender preparation and contract mobilisations where mobile engineering…