Client Services Manager

Job Title: Client Services Manager
Location: Greater Belfast Area
Salary: Competitive (DOE)
Contract: Permanent, Full-time

Our client is a well-established organisation operating within the medical and service delivery sector, supporting both public and private customers across Northern Ireland. They provide essential services to event providers, large-scale organisations, and individual service users, with a strong focus on safety, quality, and exceptional customer care.

Following recent investment and continued growth, the organisation is expanding their management team and now seeks a Client Services Manager to support the next phase of development.

This is a key leadership position responsible for ensuring high-quality, reliable service delivery across multiple operational teams. You will oversee day-to-day service performance, manage a diverse workforce, support client engagement, and drive continuous improvement across operations and logistics.

Working closely with internal teams, including governance, training, and business development, you will play a central role in ensuring operational excellence and strong client satisfaction.

If you thrive in a fast-paced, people-focused environment and have a passion for service delivery and operational leadership, this role offers an exciting career opportunity.

• Lead day-to-day service delivery, ensuring high-quality performance and customer satisfaction.
• Work with governance and quality teams to maintain safe, compliant service operations.
• Monitor KPIs, SLAs, and performance metrics, taking proactive action where needed.
• Manage and support operational and logistics teams, promoting a culture of excellence.
• Build strong working relationships with internal stakeholders and external clients.
• Collaborate with business development to identify new opportunities and support growth.
• Lead incident management, escalations, and service recovery when required.
• Analyse performance data to identify risks, trends, and improvement opportunities.
• Drive continuous improvement across efficiency, service quality, and user experience.
• Support budgeting, resource planning, and effective allocation of staff and assets.

• Proven experience in service delivery, operations, or a related leadership role within the past 3 years.
• Experience managing multi-disciplinary teams, ideally including mobile/field-based staff.
• Strong people management capability with the ability to motivate, lead, and develop teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage escalations, incidents, and performance issues.
• Comfortable working under pressure and managing competing priorities.
• Proficient with Microsoft 365 or similar business management software.
• Experience with in healthcare, clinical services, transport, or staffing-based environments.
• Knowledge of integrated management systems or ISO 9001:2015.
• Experience managing contracts, SLAs, and external partners.

• Competitive salary and benefits package
• Supportive, collaborative working environment
• Opportunities for ongoing training and development
• Some flexible working arrangements
• The chance to make a genuine impact through high-quality service delivery

Applicants must have full rights to work unrestricted in the United Kingdom.