Airside Services Supervisor

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Company Name:
Colten Care

Pay: £15.87 per hour- which equates to a full-time salary of £30,939.05 p.a

The Airside Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front‑line team members. You will be responsible for coordinating a variety of factors, across several areas of the Airside team, including bag hall, aircraft loading and unloading, aircraft appearance, toilet and water and dispatch services. You will be responsible across several duties whilst on shift from allocating team members on shift, overseeing the safe on‑time departure of aircraft and holding team members accountable for their actions.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.

The following responsibilities are associated with this job role:

• Lead by example in order to ensure we deliver safe on‑time departures to all our clients.
• Ensure available resources are used to the optimum level (monitor and control overtime payments).
• Support and identify training needs and where required train, coach and mentor the team.
• Create & maintain a progressive, open feedback culture by managing the performance of employees.
• Ensure the strict implementation of the Airside Services budget such as overtime spend and sickness policy.
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Ensure all safety and security processes and procedures are always complied with.
• Ensure compliance with all Uniform & PPE requirements.
• Hold team briefings.
• Conduct and provide team feedback as and when needed.
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
• Coordinate return‑to‑work paperwork for sick team members.
• Conduct and complete QHSE inspections and audits as required.
• Effectively work with station managers to support the reduction of attrition in the workplace.
• Be responsible for the care and day‑to‑day coordination of equipment.
• Ensure good daily communication with the airport authorities and to achieve our airport AOL goals.
• Ensure stock control and management of airline supplies, cleaning stock, perishable items.
• Handling/control and storage of chemicals and liquids, if applicable.
• Handling of bio‑hazard waste and food waste. Disposal of waste refuse if applicable.
• Water sanitisation checks and approvals. With records kept on station, if applicable.
• Quality checks & aircraft appearance sign‑off’s and audits.
• Complete other duties as assigned.

• Provide professional day‑to‑day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
• Demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
• Actively manage team members ensuring that every member receives timely, appropriate feedback, to improve day‑to‑day performance and behaviour.
• Act as a role model to staff, tackling poor performance or misconduct whenever it occurs.
• Take a pro‑active approach to support the operation to the best effect in all cases.
• Take personal responsibility to ensure the team delivers appropriate service to the same high standards on every occasion, to reduce health and safety incidents and always provide a consistent service to customers.
• Communicate and collaborate to engage others.
• Create transparency to drive results.

• Health and safety
• Airline KPI’s
• Safe and on‑time performance
• Baggage delivery times
• Roster vs timesheet allowance (breaks and team members leaving on time)
• Aircraft and equipment damage

• Ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Communicate clearly with your people to help them understand Swissport Western Europe direction.
• Build positive and trusting relationships.
• Be open to different opinions and seek a collaborative approach.
• Embrace an ideas culture to enable teams to create an agile edge.