Head of Housekeeping Job Belfast area,Northern Ireland UK,Management

Job Purpose:

To coordinate and manage the housekeeping services throughout the Home and monitor the standard of such services provided in all areas of the Home. The job purpose will therefore be to ensure that a clean, homely environment is maintained at all times and this will include responsibility for the efficient deployment of staff on duty.

Principal responsibilities:

On arrival in the Home each day, check that all staff is present as per rota. If any shortages identified, arrange for essential duties to be shared among those on duty. It is anticipated that the Supervisor will be required to assist with such duties from time to time.

Oversee the laundry operations, including the washing, drying, folding, and distribution of linens and resident clothing, ensuring efficiency and timely delivery.

To ensure that the common areas of the Home are clean and tidy each morning.

E.g. Reception, Sitting rooms, staff room areas, Village walkway.

Develop and implement cleaning schedules, procedures, and protocols to maintain cleanliness, hygiene, and safety standards in all areas of the care home.

To monitor the standards of cleanliness throughout the Home, including the following:

Floor surfaces/corridors
Toilet areas
Sluice Rooms
Bathrooms
Bed tables
Linen cupboards
Lockers/bed side tables
Soap/paper/ Hand gel dispensers
Chairs
Kitchenettes/dining rooms

Train, mentor, and motivate housekeeping staff to deliver high-quality service and performance, providing regular feedback and performance reviews as per home policy.

Stock control-to monitor usage of black/yellow bags/toilet rolls and advise the General Manager of any excessive usage identified.

Develop and manage budgets for housekeeping operations, including labour, supplies, and equipment, to optimize efficiency and cost-effectiveness.

To maintain an inventory for china cutlery etc in the dining rooms, monitoring level of breakages, and reporting any faulty, or missing items.

Order all required housekeeping supplies, chemicals, and equipment, maintaining appropriate inventory levels and managing vendor relationships.

To conduct audit checks of duties completed within the home and address any issues with standards of work within the housekeeping Team as per RQIA standards.

To act as Infection Prevention and Control Lead, taking responsibility for doing the utmost to work towards prevention and control of infection within the home.

Operate and schedule a weekly cleaning rota

To complete the weekly rota for the Domestic/Laundry Team and update it in a timely manner onto Softsworks.

Co-ordinate with the Maintenance department for any maintenance issue (ex any problem with electrical equipment's to be reported or communicated with maintenance).

Inspect and prepare resident rooms for new arrivals following vacancy, coordinating with the maintenance department and general manager as needed.

Health and Safety:

To ensure Health and Safety guidelines are adhered to in the home at all times, sharing best practice within the team and addressing and reporting any issues to the management team where necessary.

Ensure that all domestic staff have read and signed the COSHH Manual in relation to products they are using. On no account must any equipment or materials be used unless the employee has been trained and they are fully aware of the possible dangers if they are not properly or safely used.

Arrange annual COSHH training update through relevant supplier(s) and ensure full attendance of all staff.

Ensure we provide a safe, clean, welcoming environment for all Residents, their families and visitors to the home.

Ensure all staff understand that it is essential to report all accidents/incidents, however, minor, whether or not any injury has been sustained.

Ensure accident book is completed for all accidents.

Monitor and audit the cleanliness and condition of resident rooms, common areas, and facilities, addressing any issues or deficiencies promptly.

Complete the daily, weekly and monthly Audits as per RQIA requirements.

Monitor Health and Safety standards e.g. appropriate use of 'wet floor' signage/prompt cleaning of spillages etc.

Administration:

Report all complaints to the General Manager.

Read all Home policies and procedures, be aware of their contents and act accordingly.

Contact suppliers and undertake ordering of supplies as required. Inform General Manager when renewals are required eg bed linen, towels, table linen, China cutlery and glassware etc.

General:

Project and promote a professional, efficient and caring organisation image at all times.

Attend fire drill and any other appropriate training. Ensure that you and all staff are familiar with fire procedures and fire evacuation.

Hold regular (preferably bi monthly) staff meetings.

Ensure all reasonable precautions are taken to prevent accidents, and ensure the safety of residents, relatives, visitors and staff.

Demonstrate a positive attitude towards the Home and personal duties and responsibilities, with good work habits and a willingness to put forth…


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