Mobile Maintenance Manger

• Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients
• Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met
• Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders
• Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation
• Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts
• Conduct regular site visits, inspections and quality audits to maintain standards and drive continuous improvements
• Maintain and optimise van stock levels, tools and materials to support efficient delivery and minimise delays or repeat visits
• Identify, develop and support the delivery of additional works and minor projects, including scoping, pricing support and client recommendations
• Produce monthly, quarterly and annual service performance reports, using data and operational insights to drive improvements and justify investment
• Maintain strong client relationships across the Greater Belfast Area, ensuring responsive communication and high visibility

Location:

Greater Belfast Area - Mobile

Reporting to:
Operations Director

Probationary Period: 6 months

Salary: £50,000 - £55,000 per year

• Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients
• Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met
• Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders
• Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation
• Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts
• Conduct regular site visits, inspections and quality audits to maintain standards and drive continuous improvements
• Maintain and optimise van stock levels, tools and materials to support efficient delivery and minimise delays or repeat visits
• Identify, develop and support the delivery of additional works and minor projects, including scoping, pricing support and client recommendations
• Produce monthly, quarterly and annual service performance reports, using data and operational insights to drive improvements and justify investment
• Maintain strong client relationships across the Greater Belfast Area, ensuring responsive communication and high visibility

• Review maintenance history, reactive call-out trends and asset behaviour to identify recurring failures or performance issues across client sites
• Analyse data patterns to understand the underlying causes of repeat breakdowns and reliability problems
• Present solution-based recommendations to clients, which may include:
• Adjusting PPM frequencies or methods
• Enhancing task content to address the root cause
• Recommending asset refurbishment or replacement where economically justified
• Use structured problem-solving techniques to ensure recommendations are evidence-based and aligned with client needs and operational risk

• Ensure all reactive works, quoted works, materials, subcontractor costs and project activities are captured accurately for invoicing
• Approve, review and submit invoicing data in line with billing cycles, ensuring full transparency of costs for clients
• Work closely with the Finance and Commercial teams to resolve queries quickly and maintain clean, accurate financial records
• Monitor work orders to confirm that chargeable activities are correctly coded and supported with appropriate documentation (photos, notes, completion reports)

• Lead, motivate and support mobile engineers, fostering a high-performing, positive working environment
• Conduct regular 1:1s, PDPs and performance…