Digital Learning Product Manager, Content Development

Team/Role Overview

The Digital Learning Product Manager is a strategic professional and subject matter expert who stays abreast of developments within the training content development field and contributes to directional strategy by considering their application in own job and the business. Recognised technical authority content development applications along with exposure across other learning systems. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

• The Product Manager will become a subject matter expert (SME) for the content development platforms.
• Strong learning technology background with working knowledge of agile methodology.
• Manages a large multi‑faceted project/account/campaign or multiple projects at the same time.
• Owns project goals leveraging expertise to inspire a shared sense of purpose within the project team.
• Organises new challenges and drives business results.
• Uses best practice project management office (PMO) methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.
• Drives end results of the project as a representative of the business.
• Works closely with the business, stakeholders, technology partners and the vendor to define a project scope and objectives for project members.
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.
• Assesses project risk and issues, and discovers potential problems before they occur.
• Applies a proactive approach in routinely tracking the project participant progress against project goals.
• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub‑tasks that are documented, monitored and controlled.
• Identifies and, where required, amends the approach to the context and constraints of each project.
• Constantly improves their own and their teams’ skills through lessons‑learned reviews at project completion.
• Possesses the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
• Articulates problems, brings the right people together to solve problems and knows when the problem has been properly addressed and closed.
• Promotes partner involvement through effectively communicating project status upward and to the client.
• Applies lessons learned from recent projects to future projects.
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follows escalation and change control processes.
• Owns all management reports on a given engagement.
• Defines KPIs and completes benefit analysis to ensure the health of the content development applications.
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project’s stakeholders: its sponsors, those who will make use of the project’s results, those who command the resources needed, and the project team members.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Familiarity with using AI for content generation and ability to identify efficiencies using AI.

• Analytical thinker and able to drive business decisions backed by data.
• Project…