Assistant Enforcement Manager

£42,500 to £46,871 inclusive annual salary  Local Government Pension Scheme Permanent, Full-time, 37 hours p/w Flexible working options (including hybrid) Job : P2545 About the role We are seeking an Assistant Enforcement Manager to support the Parking Services Manager (Operations) in the coordination and day to day delivery of the Parking Enforcement service across the district. You will be primarily based in the districts car parks office, with some On street and site based activity and will play a key role in ensuring high standards of compliance, customer service, staff performance and service continuity.

The role includes delegated responsibility for operational decision making, workforce planning, rota management and oversight of enforcement activity, as well as acting as the operational lead for the abandoned vehicle service. You will provide supervision and guidance to Civil Enforcement Officers, Senior Civil Enforcement Officers and, when deputising, Supervisors. This includes overseeing operational standards, resolving issues as they arise, handling escalations, and ensuring staff are supported, trained and deployed effectively.

You will also deputise fully for the Parking Services Manager (Operations) when required, ensuring the service continues to operate effectively. The role includes responsibility for handling complaints, Member enquiries and service escalations, ensuring learning is captured and improvements are made. You will work closely with colleagues and partners to represent the service professionally and help drive continuous improvement. Please note for this role, working hours are not limited to a standard 95 and will include mornings and evenings as required.

About you We are looking for an experienced operational leader who thrives in a fast-paced, frontline environment and enjoys guiding teams to deliver high-quality services. Confident and decisive, you will be comfortable managing day-to-day operational challenges, balancing competing priorities, and making sound judgements under pressure. Youre a strong communicator with a customer-focused approach, able to handle complaints, escalations and staff matters with professionalism and fairness.

The successful candidate needs to be highly organised and proactive, confident working with data, systems and performance reporting to drive service delivery. Youll work collaboratively with colleagues at all levels while being trusted to take ownership and exercise delegated authority. Experience from a parking enforcement or similar operational service, including leading or coordinating teams, is essential, as is strong IT skills.

You should also have a solid understanding of parking enforcement operations, relevant legislation and codes of practice, along with rota management and resource allocation. Youll also be confident managing or supporting performance, conduct and attendance issues, and handling Member enquiries. Youll hold the City & Guilds Level 2 Award for Parking Enforcement Officers (or equivalent), alongside a commitment to continuous professional development.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants.

In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 28.5 days basic annual leave (increasing with service)  bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers Local Government Pension Scheme Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform Additional Information Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.

Safeguarding This post is subject to a Basic Disclosure Check. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the…