Assistant Director of Strategic Planning & Customer Engagement Band 8C
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for:
Platinum Recruitment
Seasonal/Temporary
position
Listed on 2026-07-02
Job specializations:
-
Management
Program / Project Manager, Operations Manager, Corporate Strategy, Change Management
Salary/Wage Range or Industry Benchmark: 39.36 GBP Hourly
GBP
39.36
HOUR
Job Description & How to Apply Below
* Closing:
Friday 3rd July*
Assistant Director of Strategic Planning & Customer Engagement Band 8C
BSO Headquarters, Franklin Street, Belfast
Temporary (Until November 2026)
£39.36 per hour
37.5 hours per week
Target
Start date:
1st August 2026
Main Purpose
The postholder will support the Director of Strategic Planning & Customer Engagement and BSO Executive Leadership Team (ELT) in enabling the Business Services Organisation (BSO) to deliver on its strategic goals and significant transformation agenda. S/he will be responsible for the strategic development and management of a portfolio of core Customer, Performance and Planning services delivered across the BSO as well as the operational management of the office of the Chair and Chief Executive, Complaints and Raising a Concern, and Sustainability.
The post holder will be directly responsible to the Director of Strategic Planning & Customer Engagement for the delivery of a range of services to customers within the HSC and within the Business Services Organisation (BSO). He/she will support the Director in acting as a champion for BSO’s external customers and negotiating Service Level Agreements (SLAs) and creating appropriate corporate mechanisms for customer feedback.
In addition, he/she will be responsible through the Director for managing a number of corporate functions, including strategic and business planning processes, business development and growth, the performance management framework, corporate and service risk and assurance reporting, Board Governance (including Self
- Assessment) and communications. He/she will also have lead responsibility for co- ordinating the organisational approach to quality excellence.
Main Roles and Responsibilities
KEY RESULT AREAS
STRATEGIC PLANNING & DEVELOPMENT
As a key member of the senior Strategic Planning & Customer Engagement leadership team, play a significant role in establishing, maintaining and communicating a clear and compelling strategic direction for the Directorate.Contribute to the development of a strategic plan for the Directorate and lead on the development of the division-specific strategic plan specifically in respect of Governance, Customer Engagement, Performance and Planning.SERVICE DELIVERY
Lead corporate planning processes within the BSO including strategic and operational planning processes and the development of the annual BSO Business Plan, Corporate Strategy for the provision of services, in partnership with key stakeholders, ensuring a co-production approach to the delivery of high quality, safe and effective health and social care services.Ensure appropriate planning systems and processes are in place to support continuous improvement and modernisation in all aspects of the BSO's business.DEVELOPMENT AND INNOVATION
Develop a customer relationship strategy and plan for the BSO, clearly outlining the direction of travel for customer relationship and articulating a specific plan to support all parts of the BSO to deliver excellence in customer relationship.Establish an innovative programme of service improvement which addresses key performance gaps and generates innovative solutions to improve efficiency and effectiveness.COLLABORATIVE WORKING
Build excellent relationships with all Assistant Directors to ensure that performance management and continuous improvement are delivered in a collaborative manner.Build strong rapport and value adding relationships with the main customers to ensure that trust is built so as to engender a continuous flow of performance information between customers and the BSO.FINANCE AND RESOURCE MANAGEMENT
Manage the budgets and resources for the Customer Care, Planning & Performance Teams and Office of the Chief Executive ensuring the delivery of agreed financial and service activity that all expenditure incurred through the provision of the Service Level Agreements is within budget, taking corrective action when overspends occur.Lead in contract and service level negotiations with customer and clients.PEOPLE MANAGEMENT
Manage the Office of the Chair and Chief Executive, Customer Engagement, Performance, Planning, and Risk Teams across the core corporate functions of Customer Engagement, Performance Management, Strategic and Business Planning, Governance and Risk Management, Communications, Sustainability and Complaints and Raising a Concern.To contribute as an effective member of the Strategic Planning & Customer Engagement senior management team.INFORMATION MANAGEMENT
Responsible for the Management of the Customer Services electronic Performance management systems.Ensure the effective implementation of all BSO information management policies and procedures in the division.COLLECTIVE LEADERSHIP
Develop and maintain working relationships with other Directorate colleagues to ensure achievement of BSO objectives.Attend meetings of the Senior Management Team & BSO Board and its committees, as required, to provide appropriate high-quality information.QUALITY
Work with customers and…
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