Senior Operations Manager

ABM is currently recruiting for a Full Time Permanent, Senior Operations Manager. While primarily based in Belfast, this field-based role involves overseeing Facility Management Operations, in Northern Ireland (NI).

To support the strategic management of the organisation and to ensure the smooth running of the business on a day to day basis. To provide leadership, management and support to all stakeholders. To be innovative and drive forward quality in standards, by leading and developing teams in the delivery of exceptional service and continuous improvement.

• Lead the delivery of integrated Facilities Management services through Operations Managers, Site Managers and Supervisory teams.
• Ensure customers receive exceptional service and maximum value from their partnership with ABM.
• Develop strategic customer relationships to support contract retention, organic growth and service expansion opportunities.
• Monitor and drive achievement of contractual KPIs, Service Level Expectations and performance standards.
• Lead the resolution of operational issues, customer concerns and service failures.
• Identify opportunities for continuous improvement, innovation and service enhancement across the portfolio.
• Provide operational leadership across Cleaning, Security, Pest Control, and M&E services, ensuring statutory compliance across all building systems and life-safety infrastructure.
• Support contract mobilisations, transformations and business change initiatives.
• Ensure compliance with customer specifications, service standards and contractual obligations.
• Drive operational efficiencies, productivity improvements and quality assurance programmes.
• Monitor workforce planning, recruitment, retention and succession planning across all service lines.
• Ensure service delivery aligns with customer expectations, compliance requirements and budget targets.
• Manage specialist engineering subcontractors and technical service providers.
• Review maintenance strategies, asset performance and lifecycle requirements.
• Support delivery of technical projects, asset replacement programmes and capital works.
• Ensure robust Permit-to-Work systems and contractor management processes are maintained.
• Collaborate with engineering teams to improve asset reliability, energy performance and sustainability outcomes.
• Support technical solution development, tender submissions and pricing activities for new and existing business.

• Build and sustain a high performing team, by providing clear direction, strong leadership and focused targets.
• Oversee the identification and development of internal talent to create a strong succession pipeline for future vacancies.
• Lead the performance cycle, ensuring team is supported, appraised and developed.
• Continually monitor, evaluate and improve team performance following relevant HR procedures.
• Develop and deliver a people strategy, taking responsibility for culture, performance management, learning and development, retention, succession planning and welfare.
• Maintain fair and inclusive working environments, free from discrimination or prejudice.
• Support other divisions in the management of disciplinary, grievance, appeal and other industrial/employee relations matters.
• Ensure compliance with customer specifications, service standards and contractual obligations.
• Drive operational efficiencies, productivity improvements and quality assurance programmes.
• Monitor workforce planning, recruitment, retention and succession planning across all service lines.
• Ensure service delivery aligns with customer expectations, compliance requirements and budget targets.
• People Planning – Measure Levels of In‑House Talent Growth Through Internal Promotions.

• In conjunction with Operations Director, take ownership of financial planning and execution across budget, forecast, procurement, capital and project spends.
• Manage budgets, forecasts, procurement activities and cost control initiatives.
• Deliver agreed profit margins and financial performance targets.
• Review financial performance and implement corrective action…