Engineering Manager

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Engineering Manager to join our ever evolving Engineering team and help shape the future of global commerce.

• Establish technical direction across the organization with a sound and pragmatic approach to delivering the highest quality software at the fastest possible velocity
• Realise the potential of every engineer through excellent leadership, support and mentoring
• Manage multiple engineering teams various Global Payments product lines
• Work with Product Architects to ensure engineering efforts are delivering the correct product requirements
• Work with Engineering Management to define best practices and ensure they are being adhered to
• Coordinate with Delivery to ensure efforts are being planned, prioritized, executed, and reported against
• Ensure projects are delivered to Production in a timely and quality manner
• Triage production issues to understand root causes
• Conduct 1-2-1s, performance reviews and career management with team members
• Manage dependencies, resolve issues, and highlight risks ahead of team to maximize the product flow of the engineering teams
• Ensure teams are consuming from, and contributing to, strategic engineering initiatives such as Global Payments Integrated Test Execution Framework, Dev Ops Lab, Performance Lab etc
• Conduct Interviews and technical auditions to expand the engineering team footprint
• Play an “in the trench” leadership role – conduct standups, attend Analysis and Design workshops, oversee release deployments, etc.

• BSc or MSc or equivalent in Computer Science or related field

• Can take ownership of assigned items on workstack and balance deliverables vs team support
• Dedicate personal time commitments to getting assigned workstack items completed
• Ensure escalation of issues and actioning of items in a timely manner
• Commitment to self development

• Ability to professionally interact with appropriate stakeholders and meet their expectations
• Ability to manage dependencies and team deliverable quality
• Ensure that team issue identification and analysis is completed in a timely manner
• Ability to execute team MVFs

• Maintain professional and courteous interaction with colleagues, management and stakeholders
• Ability to provide clear, accurate, precise and concise status and reporting to team, management and stakeholders

• Maintain a professional and courteous interaction within the teams and between other teams
• Ability to provide regular updates on team dependencies
• Ability to align with stakeholders expectations
• Excellent inter-team engagement skills

• Great timekeeping and attendance
• Great meeting participation and attendance at meetings
• Deliver on own commitments and demonstrate high quality on deliverables while being accountable for your team commitments
• Ensure timely escalations of any issues and timely resolution of team issues to HR

• Proficient knowledge of assigned work and tasks along with relevant domain
• Proactively seek to understand requirements
• Knowledge and understanding of stakeholder roles and responsibilities and awareness of team projects, the architect roadmap and stakeholder interaction

• Create fit-for-purpose solutions to deliver on requirements by using best practices, patterns, principles etc in the relevant field
• Consider multiple aspects of the solution
• Proactively seek expertise and share knowledge
• Create Fit-for-Purpose Documentation – solution and decisions
• Lead options based planning and agreement with stakeholders
• Contribute to roadmap planning with architects
• Technical Solution Options and Impacts
• Measure and keep track of the impact of Change Requests

• Produce fit-for-purpose work
• Work is of expected quality as per understanding, solution and department practices and standards
• Seek regular feedback
• Help avoid rework
• Timely resolution of team issues
• Assignment of team resources to projects

• Work is demonstrably fit-for-purpose
• Ensure supporting artefacts are accurate and precise
• Testability is automated wherever possible
• Defects are minimised, and should not…