Facilities Manager

Role Purpose

The Facilities Manager is responsible for delivering all aspects of the facilities management scope of services, ensuring consistent high-level service delivery through developing excellent relationships with internal clients and external suppliers. The role includes performance leadership of site-based account staff.

• Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in Belfast.
• Responds to problems and concerns; implements policy, rules and regulations.
• Manages on-site facilities management operation teams in terms of staffing, training, development and performance.
• Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA.
• Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs.
• Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
• Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise risk exposure to the Client.
• Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards).
• Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
• Ensures superior delivery of all contract deliverables, including measurable value‑add, innovation, continuous improvement and customer satisfaction feedback.
• Maintains close working relations with all stakeholders regarding any maintenance issues, ensuring a proactive approach is maintained.
• Provisions services through third‑party contractual relationships for all hard and soft services.
• Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems and processes.
• Demonstrates tangible leadership and relationship management skills across primary client stakeholders and CBRE Account team.
• Ensures compliance in accordance with the CBRE platform and the Client Global Standards.
• Delivers small works projects and works with PJM team for the delivery of all works on the annual capital investment plan.

• High level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.
• Excellent communication and presentation skills, key influencer with decision‑makers, poise, tenacity, confidence, maturity and humility.
• Diligence and sense of urgency; time management is crucial.
• Eye for quality and attention to detail.
• Ability to deliver in accordance with clients' specific requirements and willingness to work as a team player; flexibility required.
• Ability to build professional relationships of trust with internal and external clients.
• Professional conduct: well‑groomed, observant of dress code and represents company stature.

• Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience.
• 5+ years operational experience with emphasis on integrated real estate services.
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering.
• Working knowledge of electrical systems, mechanical systems, fire life safety systems, CAFM systems.
• Strong communication, negotiation and analytical skills.
• Excellent interpersonal skills.
• Ability to lead change management programmes.
• Ability to manage own P&L.
• Excellent MS Office Suite skills.