Senior Account Manager

FULL TIME – 40 HOURS
Salary:
Competitive (Subject to knowledge and experience)

Reporting to:
Head of Client Services

About Corrigenda Ltd

At Corrigenda, we are proud to be one of the South’s leading facilities services companies, specialising in facilities management and capital projects. Our success is driven by the incredible people who make everything we do possible, and we are committed to investing in their growth and development. With a reputation for excellence, our skilled engineers, supported by a dedicated office team, consistently deliver top-tier services that not only meet but often exceed our clients’ expectations.

Job Summary

This is a senior leadership role with full accountability for the successful delivery, performance, and commercial management of the Hampshire County Council Term Maintenance Contract.

The Senior Account Manager will act as the primary point of accountability for the contract, ensuring alignment between operational delivery, commercial performance, and client expectations. The role will provide leadership across multiple service streams, working closely with technical managers, project managers, and support functions to deliver a safe, compliant, and high-performing service.

This position bridges strategic oversight and operational delivery, ensuring the contract achieves its financial, contractual, and performance objectives while maintaining strong and collaborative client relationships.

• Take full accountability for overall contract performance across all service streams
• Provide leadership, direction, and performance oversight across Technical Services Managers responsible for delivery
• Ensure alignment between operational delivery, commercial performance, and contractual obligations
• Act as the senior escalation point for operational, commercial, and contractual matters
• Establish clear governance and performance frameworks across all work streams

• Act as the primary senior interface with Hampshire County Council
• Lead all strategic and operational review meetings
• Build strong, trusted relationships across client stakeholders
• Ensure transparent reporting on performance, risks, and financial position
• Drive a collaborative, solutions-focused approach aligned to the contract intent

• Oversee delivery across all work streams including PPM, reactive works, and projects
• Hold Technical Services Managers to account for performance against KPIs, SLAs, and quality standards
• Ensure effective coordination between work streams, functions, and supply chain partners
• Maintain visibility of operational performance, risks, and issues across the contract
• Intervene and drive corrective actions where performance falls below expectations

• Own full P&L responsibility for the contract
• Line manage and work closely with the Finance Manager to ensure:
  • Accurate forecasting and reporting
  • Cost control across labour, materials, and subcontractors
  • Margin protection and improvement
  • Ensure robust commercial controls across all work streams
  • Identify and drive opportunities for additional works and efficiencies

• Line manage key support functions including Commercial Manager and
• Contract Support Manager
• Work collaboratively with Technical Services Managers to drive performance and consistency across delivery
• Provide leadership and direction through structured governance, performance reviews, and contract forums
• Ensure clear accountability, communication, and alignment across all functions

• Ensure compliance with all contractual, statutory, and regulatory requirements
• Maintain oversight of health & safety performance, including CDM compliance
• Monitor KPI performance and implement corrective actions where required
• Ensure robust reporting, audit, and governance processes are in place

• Lead ongoing contract development and service improvement initiatives
• Drive innovation in delivery, systems, and supply chain management
• Ensure lessons learned are embedded into operational practices
• Sup…