Director, Clinical FSP Delivery

Fortrea's is hiring a Director, Clinical FSP Delivery.

We are seeking a strategic client leader with a proven record of growing key accounts and driving exceptional client outcomes. The ideal candidate brings strong presentation and executive communication skills, extensive experience leading RFPs, bid defenses, and governance activities, and a results-driven approach to operational delivery. Success in this role requires the ability to navigate complex stakeholder environments, resolve challenges, influence decisions, and build trusted relationships across client and internal teams.

The candidate will be a skilled negotiator, effective collaborator, and strategic partner who can align cross-functional teams, manage competing priorities, and consistently deliver business results.

Establishes, leads, maintains and expands Clinical FSP customer relationships, whilst overseeing Clinical FSP delivery in alignment with agreements and customer strategy and vision. Responsible for new work supporting growth and engagement with clients to grow existing business and accounts.

• These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.
• Must have an excellent understanding of clinical operations within the FSP Delivery model. This role will be client facing, participating in RFP's and Bid Defenses, working internally with Project Management team, Regulatory Affairs, Start-up and others.
• Responsible for one or more global/multiregional FSP partnerships or regional FSP partnerships of larger volume ( Greater than $15-20M annual revenue) or complexity across all clinical FSP functional areas serving as assigned customer(s’) primary and/or escalation point of contact.
• Primary point of contact for assigned FSP customer(s) for internal stakeholders including Operational Leaders, Functional Heads, Finance, Business Development, Pricing and Strategy, Strategic Partnerships.
• Responsible for overall delivery against MSA and managing overall quality aspects of critical deliverables (KPIs, milestones, quality audits, rebates), operationalize MSA and associated initiatives/projects, through partnership with the Clinical Network and other teams and internal stakeholders.
• Establishes, owns, maintains and expands customer relationships, whilst overseeing Clinical FSP delivery in alignment with agreements and customer strategy and vision.
• Assumes strategic oversight of their assigned customer(s) through defining strategy for strong high quality and timely delivery, as well as growth, effective risk management, proactively escalating potential risks to leadership and/or Executive Sponsor(s).
• Collaborates with Strategic Partnership Director (where applicable) and Business Development on MSA negotiations, when required.
• Oversees all clinical FSP service contract negotiations for new contracts and oversees/leads change orders for assigned customer, delegating where appropriate to the FSP Delivery team.
• Upon award of new FSP services, establishes and defines delivery model, supports onboarding of all internal stakeholders to facilitate quality and timely implementation.
• Oversees financial health of assigned partnerships by surveying budget burn and ensuring customer adherence to contractual payment terms to maintain within agreed margin, partnering with Accounts Receivable as needed.
• Oversee and/or lead on monthly forecasting for assigned customer(s), ensuring timely communication to Finance Partner on any deviations from forecast.
• Guides and leads the FSP Delivery team through defining a framework for governance and oversight for optimal service delivery to time and quality.
• In partnership with Business Development, drives partnership expansion of FSP service lines by influencing internal and external stakeholder engagement, connecting subject matter experts and ensuring excellent FSP service delivery to contract terms and P and L.
• Leads RFIs, RFPs, and BDM opportunities from a Clinical FSP Delivery perspective, working closely with Business Development, Proposals and other internal stakeholders.
• Man…