Configuration Team Implementation Manager

Capita Pensions Solutions is a division of Capita that specialises in providing a wide range of services related to pensions. We focus on creating and implementing resilient and responsible pension strategies to help organisations and their employees secure a more stable financial future. Our services include pensions administration, consultancy, and the latest technology and engagement techniques. Capita Pensions Solutions has been managing pensions for over 50 years, covering pension schemes of various shapes and sizes.

We are looking for an Implementation Manager to join our configuration team that sit within our Implementation Department whose responsibility it is to implement first class pension administration solutions for our new and existing clients. Our span of projects can range from large blue chip strategic transformational deliveries through to small bespoke client solutions. Working closely with other stakeholders our activities and skills are wide and varied.

You will manage an Implementation team responsible for the delivery of automated calculation for new clients and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles. Along with your team management responsibilities you will review all project and team documentation for quality standards and ensure process change is incorporated and liaise with Programme/Project managers to facilitate project deadlines and timescales.

• Management and development of staff assigned.
• Ensure projects are successfully delivered and no penalties are incurred.
• Deliver new client implementations on time, to budget and to quality standards.
• Support and develop team/staff to enable client service excellence and create innovate solutions.
• Own and promote best practice within the team and oversee/sign off process improvements.
• Deliver what we promise, reviewing and agreeing project plans for identification and mitigation of risks and issues.
• Support the Programme/Project Managers in steering projects to successful closure and influence approach for all project deliverables, ensure all projects are resourced appropriately, escalating where this is at risk.

• Review all project and Team documentation for quality standards and ensure process change is incorporated.
• Lead the team on process and delivery approach.
• Seek out efficiencies and mentor the team on best practice.
• Liaise with Programme/Project managers to facilitate project deadlines and timescales.
• Manage the specific Implementation Team and ensure all people management tasks are carried out as appropriate and that staff are developed, mentored and trained as required to fulfil their roles.

• Strong technical pensions knowledge in DB schemes and able to explain complex matters
• System/Calculations Configuration or Operations background with strong management and/or leadership skills
• Experience of client interaction and dealing with internal and external stakeholders
• Can evidence previous experience of implementing change or working in a project environment
• System Testing and/or User Acceptance Testing:
  Understands the purpose of calculation proformas, Benefit Basis, Benefit Specifications, scenario matrices, test plans, Calculation Specifications, system debugs and root cause analysis and triage processes
• Familiar with pension administration systems, member records and their set up and operational processing.
• Able to analyse requirements to ensure output is fit for purpose
• Up to date with legislation and other policy changes that affect pensions, considers the impact to Implementation processes.
• Has a detailed understanding and can explain the difference between DB, DC, CARE and Annuities, how they are administered and a full understanding of system & process implications
• Shows a commitment to providing a quality service and errors are identified as part of the checking and sign off process.

Capita Pension Solutions is one of the UK’s leading pension providers, supporting over 450…