Cleaning Operations Manager

Enterprise Services Group Ltd is an established family run facilities management company employing around 100 staff and providing professional cleaning, gardening and building maintenance services to businesses across London and the Southeast. To continue and maintain company growth we have recognised the need to strengthen the operations team. This role will require the individual to develop relationships and establish themselves as a key member of the operations team.

OVERALL RESPONSIBILTY Ensure we exceed client expectations in relation to cleaning and associated periodical services and take responsibility for all aspects of contract management of our client cleaning portfolio/division. CLIENT MANAGEMENT To co-ordinate and manage the daily operations of all aspects of each contract within the division To schedule and minute regular client meetings at an agreed frequency, to discuss contract performance/development, any KPI’s, ongoing improvements, future requirements & promote Enterprise Cleaning’s innovations/other services To carry out site surveys and manage the mobilisation of new contracts Managing requests for additional services/one off work COMMERCIAL MANAGEMENT To provide input on contract reviews to ensure that the service we are offering exceeds client expectations and that budgets and costings are correct including recommendations to change the service and potential wage/charge increases To communicate proposals of amended services to clients and assist in putting those proposals together Understand gross margin, what influences it and find ways to improve it To understand why we have wage budgets and the need to observe them Build relationships with potential new clients, assist in surveying potential new sites PEOPLE MANAGEMENT To deliver and promote excellent customer service and encourage continuous improvement and training/development for the cleaning teams Deliver site inductions, practical cleaning training where necessary and toolbox talks to field colleagues Ensure the completion of a 3-month appraisal with all new employees and an annual appraisal on completion of their first year and each year thereafter Ensure the cleaning team are punctual and correctly dressed in the appropriate uniform and PPE To coach other Enterprise Cleaning staff to encourage their development and progression Carrying out all staff related meetings including disciplinary, grievance/mediation, informal discussion, interviews, taking minutes.

Promote Enterprise Services Group staff initiatives such as training platforms, social media, Social Value initiatives etc. Manage the cleaning team along with the Window Cleaning Department TECHNICAL SKILLS Monitor/assess site stock levels to ensure adequate stores for each month and to avoid overstocking. Ensure all products have the appropriate COSHH documentation and that all products have been issued by Enterprise Cleaning Services.

Ensure stores orders are allocated to the correct site when ordered and are in line with your ordering schedule. To produce task cards and specifications and regularly review these for every contract within your portfolio and use these to measure and monitor the performance of your cleaning team and appraise them accordingly. Ensure each contract is compliant by checking and maintaining H&S site folders and discussing any issues or amendments with the HR direct line manager.

Check portable electrical appliances for PAT test compliance and periodically check the equipment on site to ensure it is safe, reporting any equipment failure to the admin team as soon as you are notified. Report any accident or near miss immediately to the HR, investigate and provide a comprehensive and detailed report including photographs. COMMUNICATIONS AND TECHNOLOGY To ensure all data is captured on spreadsheets to include accurately inputting timesheets at least weekly, producing work bills, ordering stores, and carrying out regular comprehensive and meaningful audits.

Communicate with suppliers to ensure an excellent service is delivered. To be willing to assist with presentations to potential or existing clients (as required). NECESSARY…